Tiffany Salas

I believe that failure is just the opportunity to start over again, but this time more educated. In the job that I do, I get told no a lot - whether I make a cold call and they hang up and tell me no, or we get told no for a deal. You just have to always keep pushing forward and not give up. I also focus on being proactive with my customers, making sure that if there's an issue, it doesn't go to the wayside. I want to make sure my customers are handled appropriately. By taking the time to really understand each account and having quarterly meetings with them, I'm able to stay up to date, which helps in the long run. I've learned that it's not just about pricing - it's really about the value and showing people that it's more than just a price tag.

My favorite piece of advice is knowing that failure is just the opportunity to start over again, but this time more educated. In my work, I get told no a lot - whether I make a cold call and they hang up and tell me no, or we get told no for a deal. You just have to always keep pushing forward and not give up. This mindset has really helped me stay resilient in sales.

One of the greatest opportunities in this field is being able to take a look at a business, no matter the size, and help them in different ways. What's really great is the opportunity to see that a lot of people don't pay attention to something so small, which could be their print expense. When you uncover this with the company, they realize what they're actually doing, and it really opens up their mind. It's also a great opportunity to help businesses with their expenses. DEX Imaging gives one-third of its profits back to nonprofits, so I've been able to help different organizations through sponsorships, which is really meaningful. Any type of sponsorship a nonprofit can get is going to help, so it's a great opportunity to give back to nonprofits that are near and dear to your heart or to people you're doing business with. As for challenges, sometimes it can be really challenging when someone takes on a new role and I get a new account - just trying to make sure we're both on the same page can be time-consuming. When I'm trying to get new business and I don't have a relationship with that person, it tends to be very hard to earn that business, because sometimes it's not just about pricing, it's really about the value and who DEX is. I really try to let people see that it's more than just a price tag.

I always try to make sure that if there's an issue with a customer, it doesn't go to the wayside - I want to make sure my customers are handled appropriately. I try to be proactive, really taking the time to explain to customers what the setup is going to be like and how we can prevent issues. By having quarterly meetings with them, I'm really able to stay up to date on their accounts, which helps in the long run. I also value being able to give back - what's really great about working at DEX Imaging is that we give one-third of our profits back to nonprofits, so I can help different organizations through sponsorships. It's important to me to support nonprofits that are near and dear to my heart or to people I'm doing business with.