Her Story
About Tiffany
Tiffany Terry is an Energy Efficiency Specialist with ICF Inc (International Consulting Firm), supporting Public Service Electric and Gas (PSE&G) through a government-sponsored energy efficiency program. In this role, she helps residential customers determine their eligibility for state-funded initiatives that promote energy conservation, reduce utility costs, and alleviate demand on the power grid during peak usage periods. By evaluating factors such as household location, income qualifications, and age, she connects individuals and families with valuable resources that improve both affordability and sustainability. Her customer-focused approach, combined with strong analytical and communication skills, enables her to deliver meaningful solutions that positively impact the communities she serves. Before transitioning into the energy efficiency sector, Tiffany built a diverse professional background in healthcare, customer support, and public assistance. She studied Health and Wellness at Kaplan University and completed HIPAA training through the U.S. Department of Veterans Affairs, providing her with a strong foundation in compliance, confidentiality, and client-centered service. She also supported unemployment assistance programs through the Departments of Labor in New York and Alabama during the COVID-19 pandemic, helping individuals navigate critical government services during a time of unprecedented need. These experiences strengthened her expertise in case management, customer advocacy, problem-solving, and public service while reinforcing her commitment to helping others overcome complex challenges. Tiffany attributes her success to her unwavering determination and the responsibility of building a better future for her family and community. As the parent of a nonverbal child, she has developed exceptional resilience, patience, and perseverance, qualities that continue to guide both her personal and professional life. She is passionate about assisting seniors, children, individuals with disabilities, and underserved communities in accessing programs that improve their quality of life. Outside of work, Tiffany enjoys working out and taking long walks, activities that help her maintain a healthy lifestyle, stay energized, and achieve a balanced approach to personal well-being. She remains dedicated to making a meaningful difference through compassionate service, continuous learning, and a steadfast commitment to excellence.
Her Interview
Ten minutes with Tiffany
01What do you attribute your success to?
I attribute my success to my drive, determination, and unwavering commitment to providing a better future for my family and my community. Assisting others in need and inspiring me to work hard and persevere through every challenge. As the parent of a child who is nonverbal, I have developed resilience, patience, and a strong sense of purpose, knowing that it is my responsibility to provide assistance to others with and without similiar needs. That commitment continues to shape my work ethic, strengthen my resolve, and motivate me to make a meaningful difference in both my professional and personal life.
02What advice would you give to young women entering your industry?
If I could offer advice to young women entering this industry, I would say: don't be afraid to take chances and believe in your ability to grow beyond your original career path. I once thought that because I went to school for healthcare, I had to stay in that field for the rest of my career. Looking back, I wish I had been more confident in myself and more willing to explore new opportunities sooner. Your education provides a strong foundation, but it does not define your future. Be open to new experiences, trust your instincts, and remember that some of the most rewarding career opportunities come from stepping outside your comfort zone.
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