Her Story
About Tina
Tina Harvey is a Principal Business Analyst at CDW, where she delivers solution and service-focused support to customers across healthcare, financial services, education, and government sectors. With more than 30 years of experience in information technology, Harvey brings deep expertise in IT service management, process improvement, and customer-centered solutions. In her current role, she serves as a bridge between technology and business needs, helping organizations enhance workflows related to ordering systems, asset management, service delivery, and issue reporting through automation and process optimization. Known as the “voice of the customer,” Harvey approaches her work with a commitment to empathy, communication, and providing every client with a high level of service.
Throughout her career, Harvey has built a reputation as a trusted technology professional and process improvement leader. Prior to joining CDW, she spent more than 20 years at AIG, where she held roles focused on self-service portals, IT processes, and improving user experiences. Her background includes extensive experience working with diverse teams and global customers, leveraging IT service management practices to solve complex business challenges. Harvey studied at the University of Houston and has continued to expand her expertise through professional development in areas including business relationships, technology, and emerging tools such as artificial intelligence.
Harvey is passionate about mentoring and encouraging the next generation of technology professionals. She attributes her success to a people-first mindset, a dedication to serving others, and the guidance of mentors who helped shape her career. She encourages young professionals entering the industry to listen carefully, absorb knowledge, build strong communication skills, and embrace mistakes as opportunities to learn and grow. As technology continues to evolve, Harvey recognizes the importance of adaptability while maintaining the human connection that drives meaningful service. Guided by values of empathy, respect, and excellence, she continues to advocate for solutions that empower both customers and teams.
Her Interview
Ten minutes with Tina
01What do you attribute your success to?
I attribute my success to hard work, dedication, and the guidance of my mentor, Pamela Roberts. Having someone who believed in me, challenged me, and provided valuable insight throughout my journey has been instrumental in my growth and success.
02What’s the best career advice you’ve ever received?
One of the most meaningful lessons I’ve learned is the importance of prioritizing what truly matters in life. Taking care of my brother was a significant responsibility and an important part of my journey. That experience shaped my perspective, strengthened my sense of compassion, and reminded me of the importance of being present for the people who matter most.
03What advice would you give to young women entering your industry?
Come into the industry with a willingness to listen and learn. One of the most important skills you can develop is the ability to absorb what others are teaching you and apply those lessons along the way. Strong communication skills are essential, and it’s important to remember that making mistakes is part of growth. Embrace those moments as opportunities to learn and improve.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges right now is navigating reduced resources while continuing to deliver high-quality service. With recent organizational changes and staffing reductions, many teams are being asked to do more with fewer resources. The opportunity is finding new ways to collaborate, adapt, and continue providing exceptional experiences for customers despite those challenges.
05What values are most important to you in your work and personal life?
The values that guide me most are respect, empowerment, and compassion. I believe in treating every person with kindness and dignity. I’m passionate about empowering women and celebrating the confidence that comes from embracing who you are. While I appreciate fashion as a form of self-expression, I believe true beauty comes from within and is reflected in how we treat others.
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