Her Story
About Tina
I started my career in healthcare for about 13 years, then food and beverage before that, but my life changed completely when I attended a job fair in 2015. An Amtrak HR rep approached me and encouraged me to apply for an assistant conductor position, even though I had no railroad experience. I always say it was like a meet-cute - Amtrak chose me. I was a single mom looking for better opportunities for my daughters, and the railroad gave me that chance. At Amtrak, I worked my way up from assistant conductor to conductor (I graduated top of my conductor class), then became a train director (dispatcher), and eventually the manager of train operations at Chicago Union Station. After 8 years at Amtrak, I joined NCTD in 2023 as a supervisor of the Operations Control Center. Within a year, I was promoted to manager, and now I serve as Director of Dispatching Operations. We're the nerve center for the railroad, handling all information in and out. I oversee processes and procedures, manage incident command during emergencies like trespasser strikes, and work closely with other directors in operations. Every day is different - sometimes we're dealing with accidents, sometimes trains breaking down, and I still like to get my hands dirty and stay connected to the trains even though management takes you further from day-to-day operations. I recently completed four safety certifications through the Federal Transportation Agency's TSI classes, including the TSSP (Transit Safety and Security Program) in both bus and rail, and the PTSCTP (Public Transportation Safety Certification Training Program). My focus now is on building expertise in safety, security, and incident command, and getting more involved in industry committees and organizations.
Her Interview
Ten minutes with Tina
01What do you attribute your success to?
I attribute my success to hard work and dedication, but honestly, my daughters really drove me to do better. I wanted better for them, and I wanted them to be able to have the things that I didn't have, or have the opportunities I didn't have, so I wanted to find a way that I could help them with that. For example, my daughter just graduated college last year and decided she wanted to pursue theater, and I'm able to support that. She can stay with me, she can pursue theater - she's working in the theater and also working another job - but I just wanted her to not have to stress out about it. I wanted her to be able to go and do something she loved and not have to give that up because she had to get a job right away. Being a single mom really shaped me. It was this constant question of how can I improve, improve, improve for my daughters? So I was always looking for ways to grow and build.
02What advice would you give to young women entering your industry?
You gotta be ready for that hard work, because when you start on the railroad, if you don't come in at management, that hard work pays off in the end. Learning everything from the bottom up pays off, because once you get into management, you can relate to your people, and you can really lead by example and be very hands-on. I would say hard work and dedication, and take every opportunity that comes your way. Learn everything that you can about the system you're working on, because it just pays off in the end, and you're able to have that knowledge at the top and mentor your people better.
03What are the biggest challenges or opportunities in your field right now?
I would say being female can be difficult sometimes, because it's very male-dominated, though not as much here at NCTD as it was at Amtrak. The biggest challenges at this moment are, as an agency, our funding. Working for a public agency, you have a lot less to work with. Sometimes I have less resources than I did at Amtrak, but it really gives me opportunity to be creative with what I have. On the opportunities side, I think what's beautiful is that people are starting to realize the importance of transit, probably more in big cities like New York and Chicago, and even LA now where they're extending their subway lines for the Olympics. I think people are just realizing the importance of that, so there's a lot of opportunity for us as a country to grow and build our transit industry. Especially in California, we're always trying to reduce our footprint, so the more people get interested in it and the more availability there is, the better we're gonna be for our environment. I love that part about public transit. I just hope that we can continue to build and grow, and keep building systems like they have in Europe and in Japan that are high speed, efficient, and well-used.
04What values are most important to you in your work and personal life?
I'm really big on loyalty and integrity - those are my two big ones. I feel like you have to own everything that you do, and that is in life and in work.
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