Tonya Walker, PMP
Tonya Walker, PMP, is a highly experienced insurance professional specializing in property claims, with over a decade of expertise managing high-value residential and commercial claims, including catastrophe and complex losses. She currently serves as a Senior Property Claims Adjuster and Team Lead at Sedgwick, where she leads adjusters handling large-loss claims across multiple states, provides technical guidance, develops training modules, and ensures compliance with state and federal regulations. Tonya is recognized for her strong investigative, negotiation, and leadership skills, consistently delivering favorable outcomes for both policyholders and organizations.
Her career also includes extensive experience with Pilot Catastrophe Services, where she held multiple roles, including Administrative Manager and Catastrophe Claims Adjuster. In these positions, she directed administrative teams supporting large-scale disaster responses, implemented workflow improvements, and managed resources to optimize efficiency. Her hands-on approach and ability to mentor staff have contributed to strong team performance and client satisfaction.
Tonya holds a Bachelor of Business Administration from Faulkner University and is certified in Project Management (PMP) as well as FEMA certifications. She combines her technical knowledge, leadership abilities, and commitment to excellence to excel in high-pressure environments, making her a trusted expert in the field of property claims and catastrophe response.
• Project Management Institute
• Faulkner University- B.B.A.
• Marquis Who's Who Award
• Women of Influence Network
• American Business Women’s Association (ABWA)
• Restoration Place Church – Children’s & Youth Ministry Team Saturday Outreach Ministry – Guest Preacher/Teacher
What do you attribute your success to?
I attribute my success to a combination of resilience, discipline, and a commitment to uplifting those around me. From learning leadership behind a Taco Bell counter to guiding adjusters through complex claims and pushing myself academically and professionally, I’ve found that seeing potential, setting high expectations, and leading with encouragement are the keys to both personal and team success.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is simple: never let your circumstances define you. Life will challenge your confidence, but your growth, determination, and belief in yourself will shape your future—so keep learning, keep moving, and surround yourself with people who uplift and inspire you.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and opportunities—in my field right now is balancing multiple responsibilities while pursuing growth and education. Returning to school as an adult taught me that perseverance, discipline, and determination can turn even the most demanding seasons into defining moments of personal and professional growth.
What values are most important to you in your work and personal life?
The values most important to me in my work and personal life are faith, positivity, and service. My ministry work and my “You Don’t Define Me” movement reflect my commitment to empowering others, living with purpose, and inspiring people to define themselves despite life’s challenges.