Her Story
About Tracey
My work in Medicare is deeply personal to me. I got into this field over 10 years ago when my mom got sick and had to go on disability before retiring. I saw firsthand the challenges she faced - the long waiting periods, the complexity of benefits, and the expensive medical services she was paying for because she didn't understand how Medicare worked. I took the course to help her understand it better, and that led to helping my family, which eventually became my career. So many people don't have a good understanding of how Medicare works, and I wanted to be there for them. My key responsibilities include doing a complete, compliant needs analysis for the government. I want to make sure I'm meeting a need with a product that's actually needed. You know, so many people get out there and they're just hungry for the money, but the most important thing to me is that you know what people need. I do eligibility verification, continue with the needs analysis, and match a product with their need - whether they're not getting food cards, or they're not able to go to a dentist, or keeping the same doctors and making sure medications are accepted in that plan. I make sure they're eligible to upgrade or sign up with the product they're wanting. To me, the most important thing is making sure I help them and make a friend. I didn't get into this for money, I got into it to make sure I helped. It's important to me to treat people like I want to be treated.
Her Interview
Ten minutes with Tracey
01What are the biggest challenges or opportunities in your field right now?
The biggest challenge in my field right now is cost. Retirement is difficult if you didn't have a pension or if you were forced to give up your pension - it is an awful sight. Instead of fighting wars, we should cure our own issues first. The cost of medicine is ridiculous. I think healthcare has become a career for finance more so than a career to really help the needy. I had a very wealthy lady tell me once, 'If you help the poor, you'll end up poor,' and it hurt my feelings. We were in the same field, and she does it on a financial level. But I think that's what God's heart is - we should always help the less fortunate. If our government could change its heart for people instead of money, the world would change so much, because folks need it and they're crying, they're hurt. The largest crime in my industry is the cost. Most people want to get wealthy instead of financially healthy. Somebody's got to be for the folk, somebody's got to be there to help the people that really need it, because the rich are getting theirs, definitely.
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