Tracy Andrews, CCM
Tracy Andrews, CCM is a seasoned Business Analyst and Product Owner with more than 16 years of dedicated service in government administration and judicial systems technology at the Arkansas Administrative Office of the Courts. A Certified Court Manager through the National Center for State Courts, Tracy has built a distinguished career modernizing court management systems and strengthening the operational efficiency of public-sector judicial environments. Her professional journey reflects strong upward mobility, evolving from early administrative roles into senior leadership positions responsible for complex, statewide technology initiatives.
With deep expertise in court management systems, business process analysis, and government systems modernization, Tracy plays a pivotal role in translating judicial and operational needs into effective technical solutions. Her work spans agile project management, requirements gathering, user acceptance testing, application support, and training development, ensuring that court technologies are both functional and user-centered. Known for her collaborative leadership style, Tracy excels at stakeholder engagement and cross-functional team coordination, helping bridge the gap between judiciary leadership, technical teams, and end users.
Tracy holds a Bachelor of Science in Business Administration from Colorado Technical University, where she graduated magna cum laude, and an Associate of Science in Business Administration from Pulaski Technical College. Her professional achievements have been recognized through honors such as being named a Marquis Who’s Who Honored Listee. Beyond her professional responsibilities, Tracy is actively engaged in community service, volunteering with Arkansas Children’s Hospital, supporting youth athletic events, and participating in blood donation initiatives. Her commitment to public service, continuous improvement, and community impact defines both her career and her leadership philosophy.
• Certified Court Manager (CCM)
• Business Analyst Certification
• Emergency Management Institute (FEMA)
• Court Management Project Certification
• Terminal Operations Certification
• Colorado Technical University – Bachelor of Science, Business Administration
• Pulaski Technical College – Associate of Science, Business Administration
• Graduated Magna Cum Laude
• Marquis Who’s Who – Honored Listee
• Arkansas Association of Court Management (AACM) - Treasurer
• Arkansas State Employees Association
• Active participant in SOAR team
• Arkansas Children’s Hospital
• Blood Donor
What do you attribute your success to?
I attribute my success to a strong work ethic instilled in me early on. I was taught to work hard, remain committed, and consistently give 100% in everything I do. This mindset has guided my career, helping me stay focused, accountable, and dedicated to producing high-quality work regardless of the challenge.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and opportunities—in my field is proving yourself and being given the opportunity to do so. As technology and systems continue to evolve, demonstrating capability, adaptability, and leadership while earning trust remains essential to advancing meaningful change and innovation.
What values are most important to you in your work and personal life?
The value that matters most to me, both professionally and personally, is helping others whenever I can. I believe in being dependable, supportive, and service-oriented, and I strive to use my skills and experience to make a positive difference in the lives of those around me.