Tracy Andrews, CCM

Tracy Andrews, CCM is a seasoned Business Analyst and Product Owner with more than 16 years of dedicated service in government administration and judicial systems technology at the Arkansas Administrative Office of the Courts. A Certified Court Manager through the National Center for State Courts, Tracy has built a distinguished career modernizing court management systems and strengthening the operational efficiency of public-sector judicial environments. Her professional journey reflects strong upward mobility, evolving from early administrative roles into senior leadership positions responsible for complex, statewide technology initiatives.

With deep expertise in court management systems, business process analysis, and government systems modernization, Tracy plays a pivotal role in translating judicial and operational needs into effective technical solutions. Her work spans agile project management, requirements gathering, user acceptance testing, application support, and training development, ensuring that court technologies are both functional and user-centered. Known for her collaborative leadership style, Tracy excels at stakeholder engagement and cross-functional team coordination, helping bridge the gap between judiciary leadership, technical teams, and end users.

Tracy holds a Bachelor of Science in Business Administration from Colorado Technical University, where she graduated magna cum laude, and an Associate of Science in Business Administration from Pulaski Technical College. Her professional achievements have been recognized through honors such as being named a Marquis Who’s Who Honored Listee. Beyond her professional responsibilities, Tracy is actively engaged in community service, volunteering with Arkansas Children’s Hospital, supporting youth athletic events, and participating in blood donation initiatives. Her commitment to public service, continuous improvement, and community impact defines both her career and her leadership philosophy.