Tristen Cuartas

Tristen Cuartas is the Senior Director of Operations for Chick-fil-A Boston Delivery, where she leads one of Chick-fil-A’s innovative urban delivery concepts in Boston. With more than a decade of experience in restaurant operations, hospitality, and leadership development, she is passionate about building high-performing teams, developing future leaders, and creating operational systems that deliver exceptional guest experiences.

Throughout her career, Tristen has led restaurants through periods of growth, operational transformation, and strategic initiatives while maintaining a strong commitment to people development. Prior to her current role, she served as Director of Training and Development at Chick-fil-A Copley Square, where she created and implemented leadership development programs and training systems that strengthened operational consistency and team performance. She also served as a Chick-fil-A Grand Opening Trainer, supporting new restaurant openings across the United States by coaching leaders and developing high-performing teams during launch.

Before returning to Chick-fil-A, Tristen spent six years with Starbucks in progressive leadership roles, including Store Manager, where she gained extensive experience in business operations, financial performance, customer experience, and talent development.

Today, Tristen oversees daily operations, strategic growth initiatives, leadership development, and operational excellence for Chick-fil-A Boston Delivery. She is recognized for her people-first leadership philosophy, believing that the greatest investment any leader can make is in the growth and development of others. Her leadership is rooted in accountability, continuous improvement, operational excellence, and Chick-fil-A’s mission of creating moments of care for every guest and team member.

Tristen earned a Bachelor of Science in Organizational Leadership from Arizona State University and is currently pursuing Chick-fil-A’s Leadership Development Program (LDP) as she works toward her long-term goal of becoming a Chick-fil-A Owner/Operator. She is passionate about mentoring emerging leaders, sharing practical leadership insights, and helping organizations build cultures where people and performance thrive together.