A short story about a chance encounter with a small dog who would bring about magical changes to the life of their tree rescuer.
Influential Woman · Publishing / Writing
Ursula Richardson
Author, Wish in a Well LLC
San Antonio, TX 78227
Her Story
About Ursula
Ursula Richardson is a U.S. Army veteran, published author, and experienced professional with a diverse background in customer service, restaurant management, and administrative support. She served in the U.S. Army for two years before a life-changing car accident led to a disability that significantly altered her career path. Prior to her military service, she spent over 15 years in the service industry, where she developed strong skills in leadership, teamwork, communication, and customer relations.
Following her transition into civilian life, Ursula continued building on her professional experience in roles such as restaurant floor manager, food server, and business secretary. She has consistently demonstrated strengths in operational coordination, client satisfaction, cash handling, and team leadership. These experiences helped shape her ability to adapt, lead under pressure, and maintain a strong work ethic across fast-paced environments.
Today, Ursula is the author of “The Courtney Experience,” a nonfiction memoir inspired by her personal journey of resilience and recovery. She is currently focused on promoting her book while seeking remote or physically manageable employment opportunities. Alongside her professional pursuits, she is also a dedicated advocate for perseverance and honesty, and enjoys engaging with her online community while caring for her rescue dog.
Her Interview
Ten minutes with Ursula
01What do you attribute your success to?
I attribute my success to the fact that I had to be very independent at a young age. I kind of had to parent myself and grow up faster than a kid really should have to. I learned that parents can be irresponsible, and I had to be the responsible one in my life and get myself out of that situation somehow. You can't rely on anybody but yourself - that's the lesson I learned early on, and it's shaped everything I've accomplished since then.
02What’s the best career advice you’ve ever received?
The best career advice I ever received came from a customer when I was waiting tables. I had a particularly difficult customer who was very rude to me, and I was really upset about it because I'm a people pleaser and I couldn't make her happy no matter how hard I tried. After she left, another customer who had witnessed everything told me something that really stuck with me. He said, 'Don't worry about it, honey. Some people don't get to boss anyone around, and they're bossed around by everyone their whole life, and the only time they feel like they have authority is whenever they're waiting tables, because they know you have to be nice to them, and they use that to reflect their own trauma back onto you.' That taught me that you never know what somebody is going through, and not to take people's bad behavior personally.
03What advice would you give to young women entering your industry?
I would say don't have unrealistic expectations. Try to take it one thing at a time, and stay grounded in the facts of things and the procedures. Don't gossip, and remember you're not there really to make friends - it's nice if you do eventually, but that's not the main goal. Just be yourself, and remember you're there to work, so focus on your job. Things will go well for you if you focus on that and stay professional.
04What are the biggest challenges or opportunities in your field right now?
The biggest challenge in my field right now is the fact that people don't know about my book. Getting the word out and building notoriety for 'The Courtney Experience' is my main focus. I need to promote it and reach more people who could benefit from reading about my story of overcoming life's biggest struggles. That's really what I'm working on - increasing awareness and getting my book into the hands of readers who need to hear this message.
05What values are most important to you in your work and personal life?
I would say loyalty and integrity are the most important values to me. I'm a very honest person, and I try to make sure that my honesty doesn't come across as rude in any way. I phrase things in a manner so they don't seem like an attack whenever I'm saying something directly, but I feel like honesty is the best policy. I admit to faults whenever they do occur - I'm the first one to say it was my fault, it was me, if something happens. A reflection of that is that whenever something happens and no one knows who was responsible, and I say it wasn't me, they know that I'm going to be truthful if it was me, so I'm no longer suspected in being accountable for whatever the error was. That trust comes from consistently being honest.
Her Content Hub
Articles by Ursula
A profound meditation on spiritual transformation through suffering, revealing how adversity refines the soul and bestows divine gifts of wisdom, healing, and prophecy upon those chosen to endure the refiner's fire.
A poignant story of two deaf warehouse workers whose silent bond is tested when one falls under the influence of a dangerous woman, leading to imprisonment, redemption, and an enduring love forged through adversity and unwavering loyalty.
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