Her Story
About Ursula
She is an accomplished operations and service management professional with over 22 years of experience at One Hour A/C and Heating, a home services company owned by Direct Energy, in Houston, Texas. As Service Manager, she oversees a fleet of 60 air conditioning and heating technicians across Houston and surrounding cities, managing daily operations, team performance, customer service, and service delivery. She studied at Prairie View A&M University. Her career reflects a strong commitment to leadership, operational excellence, and delivering high-quality service to customers across the greater Houston area.
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