Her Story
About Valerie
Valerie Agnew-Gover, MBA, CUSECO, is a seasoned global customer service and logistics professional with more than two decades of experience in the biopharmaceutical industry. She currently serves as Senior Global Customer Service Systems Analyst at Grifols, where she supports global customer service operations, systems optimization, and supply chain processes. Throughout her career, she has developed expertise in operations management, SAP systems, international logistics, customs compliance, and export control regulations.
Valerie began her career in international customer service and logistics, gaining extensive experience managing global shipments, import/export operations, inventory processes, and customer relationships. She progressed through leadership roles in international logistics and customer operations, including supervising teams and overseeing complex transportation and compliance initiatives. Her expertise includes SAP system management, 21 CFR compliance, freight operations, and process improvement, allowing her to contribute to operational efficiency across global supply chains.
A lifelong learner and advocate for professional growth, Valerie holds a Master of Business Administration in International Business from Strayer University, along with a background in Spanish and international business. She attributes her success to a strong work ethic, perseverance, ethical values, and a commitment to continuous learning. Valerie encourages women entering the industry to embrace every opportunity, continue developing their skills, and approach their careers with confidence, kindness, and respect.
Her Interview
Ten minutes with Valerie
01What do you attribute your success to?
I attribute my success to the strong work ethic my father instilled in me, my determination to never give up, and my commitment to staying true to my values and moral ethics.
02What advice would you give to young women entering your industry?
My advice to young women entering the industry is to take advantage of every opportunity, stay curious, and continue learning. Embrace every experience as a chance to grow and commit to being a lifelong learner.
03What are the biggest challenges or opportunities in your field right now?
The biggest opportunity in my field right now is the continued growth and potential for advancement. There are many opportunities available for those who are willing to learn, adapt, and take initiative.
04What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are kindness and respect. I believe in treating others with compassion, valuing their perspectives, and building meaningful relationships based on trust and understanding.
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