Venita Bias

Venita Bias is the Manager of Customer Support Services at Central Alabama Water in Birmingham, Alabama, where she oversees a team of approximately 100 employees, including meter readers, field service technicians, and resolution teams. With a career spanning over two decades in the utilities industry, Venita brings extensive experience in business process improvement, customer service, and team leadership. She is recognized for her ability to balance operational oversight with a commitment to delivering excellent customer experiences.

Prior to her current role, Venita served as a Business Systems Analyst at the Birmingham Water Works Board, where she developed and implemented business process documentation, training materials, and workflow improvements that supported the organization’s strategic objectives. Her career trajectory also includes supervisory and administrative positions, reflecting her hands-on approach to leadership and her dedication to mentoring and developing staff. Venita’s professional expertise spans analytical skills, project management, software documentation, and Microsoft Access, all of which contribute to her reputation as a skilled problem-solver in complex operational environments.

A U.S. Navy veteran, Venita credits her military service for instilling discipline, resilience, and a strong work ethic, which have shaped her approach to leadership and customer service. She holds a Bachelor of Business Administration in Management Information Systems from the University of Montevallo and an Associate’s degree in Business Administration from Lawson State Community College. Outside of work, Venita is dedicated to her family and actively supports charitable organizations, including the Cancer Society and Meals on Wheels. She enjoys traveling, particularly to beach destinations, and encourages young women to pursue their goals with confidence, persistence, and self-belief.

• University of Montevallo - BBA