Vicki Warren

Vicki Warren is an experienced business professional whose career spans financial services, technology, consulting, and enterprise software. After beginning her career at Wachovia Bank and later continuing in banking with Truist Bank, she transitioned into training and consulting at Omega Performance, where she managed projects for global clients. Her career subsequently expanded into software and technology, with roles at Siebel Systems, Oracle, a specialized forecasting and optimization firm, and ServiceNow. As Senior Principal Customer Success Executive at ServiceNow, Vicki helped organizations improve business processes and productivity through technology. Her professional journey reflects adaptability, continuous learning, and a willingness to embrace opportunities beyond her original field of expertise. She holds an MBA in Finance from Southern Methodist University’s Cox School of Business and a master’s degree in International Finance from Thunderbird School of Global Management.

Following her retirement from ServiceNow in 2022, Vicki became an Executive in Residence at the University of Richmond’s Robins School of Business. In this role, she draws on more than 45 years of professional experience to mentor undergraduate students, guide career exploration, and help them prepare for the transition from college to the workplace. She advises students on career development, internships, work-life balance, and professional growth, encouraging them to remain open to new possibilities and recognize the value of transferable skills. Drawing from her experiences across multiple industries, Vicki also emphasizes the importance of looking beyond financial statements to understand the people, technology, and business decisions that influence organizational success. Through mentoring and classroom engagement, she helps students connect academic knowledge with practical business insights and make informed career decisions.

Beyond her professional and academic contributions, Vicki is deeply committed to community service and personal development. For approximately 25 years, she has volunteered as a coach with Sports Backers, supporting marathon and half-marathon runners of varying experience levels as they work toward their fitness goals. She has also served on the board of the YMCA of Greater Richmond’s Tuckahoe branch and Northstar Academy, an educational institution dedicated to helping children with diverse abilities reach their full potential. Additionally, she volunteers at a Richmond elementary school, helping connect university students with opportunities to serve their community. Motivated by her family’s support and her own determination to achieve meaningful results, Vicki believes in lifelong learning, perseverance, and helping others succeed. Through her work at the University of Richmond and her continued volunteer involvement, she remains dedicated to sharing her knowledge, empowering future professionals, and making a lasting difference in the lives of others.