Victoria Perkins
Victoria Perkins is a distinguished Client Success Executive known for elevating client-facing teams and driving organizational efficiency, satisfaction, and profitability. With a proven track record across Staci Americas, Amware Fulfillment, and Iron Mountain Fulfillment Services, she excels at building strong client relationships, optimizing processes, and leading high-performing teams through periods of change and growth. Her expertise spans CRM management, business process improvement, contract negotiations, and strategic account development, consistently positioning organizations for increased retention and revenue.
As an award-winning leader and expert trainer, Victoria specializes in developing client success frameworks that enhance productivity and service excellence. She is highly skilled in conversion training, curriculum development, onboarding, documentation, and needs assessments, with a deep understanding of WMS, CRM, and enterprise software systems. Her ability to collaborate with Operations and IT, establish SLAs and SOPs, and create comprehensive client playbooks demonstrates her commitment to operational clarity and alignment. Known for her agility, creativity, and communication skills, she excels at motivating teams while fostering an environment centered on quality and continuous improvement.
Beyond her corporate leadership responsibilities, Victoria is passionate about empowering others through training, mentorship, and community engagement. She is the creator and owner of the LinkedIn group TTT – Train The Trainer Tips, where she shares best practices in adult learning and professional development. Her background also includes years of service in Christian education, where she has facilitated adult learning programs and managed volunteer teams with excellence. Driven, organized, and deeply client-focused, Victoria brings a unique blend of technical mastery, strategic insight, and people-centered leadership to every role she undertakes.
• Leading Virtual Meetings
• Business Fundamentals for Customer Success Managers
• University of Phoenix
• The Pantry
What do you attribute your success to?
I attribute my success to the incredible mentorship I received early in my career, particularly from a former VP who guided me as I transitioned into a new industry and helped shape my leadership approach. I’ve carried those lessons forward, and some of my greatest professional fulfillment now comes from mentoring others—coaching and developing team members who have grown into management roles and created their own paths to success.
What values are most important to you in your work and personal life?
I value taking initiative—always being willing to learn, grow, and seek out solutions—because it strengthens both my work and my leadership. Equally important to me is maintaining a healthy work-life balance so I can show up fully and consistently in every area of my life. My faith community at Word of Faith Family Worship Cathedral plays a central role as well, where I have the privilege of teaching and serving. I also volunteer at The Pantry, which allows me to give back and support families in need, something that keeps me grounded and connected to my purpose.