Victoria Perkins
Victoria Perkins is a distinguished Client Success Executive known for elevating client-facing teams and driving organizational efficiency, satisfaction, and profitability. With a proven track record across Staci Americas, Amware Fulfillment, and Iron Mountain Fulfillment Services, she excels at building strong client relationships, optimizing processes, and leading high-performing teams through periods of change and growth. Her expertise spans CRM management, business process improvement, contract negotiations, and strategic account development, consistently positioning organizations for increased retention and revenue.
As an award-winning leader and expert trainer, Victoria specializes in developing client success frameworks that enhance productivity and service excellence. She is highly skilled in conversion training, curriculum development, onboarding, documentation, and needs assessments, with a deep understanding of WMS, CRM, and enterprise software systems. Her ability to collaborate with Operations and IT, establish SLAs and SOPs, and create comprehensive client playbooks demonstrates her commitment to operational clarity and alignment. Known for her agility, creativity, and communication skills, she excels at motivating teams while fostering an environment centered on quality and continuous improvement.
Beyond her corporate leadership responsibilities, Victoria is passionate about empowering others through training, mentorship, and community engagement. She is the creator and owner of the LinkedIn group TTT – Train The Trainer Tips, where she shares best practices in adult learning and professional development. Her background also includes years of service in Christian education, where she has facilitated adult learning programs and managed volunteer teams with excellence. Driven, organized, and deeply client-focused, Victoria brings a unique blend of technical mastery, strategic insight, and people-centered leadership to every role she undertakes.
• Leading Virtual Meetings
• University of Phoenix
• American Society for Training and Development
• The Pantry
What do you attribute your success to?
I attribute my success in this role to the incredible mentorship I received early in my career, particularly from a former VP who guided me as I transitioned into a new industry and helped shape my leadership approach. I’ve carried those lessons forward, and some of my greatest professional fulfillment now comes from mentoring others—coaching and developing team members who have grown into management roles and created their own paths to success.
The main keys to my success are: God, Commitment, and Discipline.
My first priority is to begin each day with prayer to prepare for the day ahead. This helps me to stay focused, seek direction, remain humble and thankful in every situation I face and every accomplishment I achieve.
Prayer and scriptures coupled with commitment and discipline keep me anchored when times get hard to keep me moving forward to finish what I start.
The loving support of family and friends provides wise counsel, encouragement, and living examples of what strength, faith, and courage looks like when facing daily life obstacles. I know with all of these key elements I can accomplish anything!
What’s the best career advice you’ve ever received?
The best career advice I have received is, "Do what you have to do until you can do what you want to do."To me this means doing the best at where you are to get where you want to be.
It is important to me to honor my commitment whether it's to myself, my team, or clients. Also, putting my best foot forward and giving my all. Keep learning and sharpening my skills to be prepared for when new opportunities arise. Engage in succession planning to ensure the right talent is in place for when it's time to transition from the current role to the next one. The goal is to leave a lasting impact that I've made a difference.
What advice would you give to young women entering your industry?
This can be a demanding industry. My advice is to maintain work, life, balance. Prioritize your day, work hard and when you're at home, be present. Leave work at work. Start the next day refreshed and ready to take on the day. When your mind is clear and your body has received sufficient rest, new ideas will come, problem solving skills will heighten and you will be recognized for providing excellence in service and achieving client satisfaction.
What are the biggest challenges or opportunities in your field right now?
The biggest challenge in my field right now is to provide real-time data and reporting that is customizable for all client types. Every client is different therefore, the data needed varies from client to client. Whether it's daily reports, billing processes or client portals, having scalable tools to effectively meet the needs of the clients is a game changer.
What values are most important to you in your work and personal life?
I value taking initiative—always being willing to learn, grow, and seek out solutions—because it strengthens both my work and my leadership. Equally important to me is maintaining a healthy work-life balance so I can show up fully and consistently in every area of my life. My faith community at Word of Faith Family Worship Cathedral plays a central role as well, where I have the privilege of teaching and serving. I also volunteer at The Pantry, which allows me to give back and support families in need, something that keeps me grounded and connected to my purpose.
I value Integrity, Honesty and Kindness.
Integrity - Doing the right thing and standing up for what is right. Being a person of good character.
Honesty - Speak the truth in love. Mean what you say and say what you mean but with care and compassion. It's not what you say but how you say it that makes a difference.
Kindness - Treat others like you want to be treated. Be respectful and courteous.
In the quote by Maya Angelou:
"People will forget what you said, people will forget what you did, but people will never forget how you made them feel."
