Vitoria Baker, MBA
Vitoria Baker, MBA, is a trilingual (English, Spanish, and Portuguese) implementation project manager and product success professional with over five years of experience in project management, client solutions, and product implementation. She has successfully led complex projects across multiple countries, utilizing both agile and waterfall methodologies to ensure on-time, within-budget delivery. Vitoria’s expertise spans client onboarding, process mapping, and cross-functional team collaboration, allowing her to design and implement tailored strategies that meet diverse client needs.
Throughout her career, Vitoria has demonstrated a talent for problem-solving and innovation. While serving as a Product Implementation Specialist at Arker, she streamlined a pilot project for an international client, reducing implementation timelines from six months to just three while exceeding client expectations. Her ability to assess unmet needs, propose strategic solutions, and harmonize operational workflows has consistently resulted in successful project outcomes, satisfied clients, and strengthened business relationships.
Vitoria is deeply committed to professional growth and fostering effective team collaboration. She has held leadership roles in training over 840 users across global projects, managing simultaneous initiatives with precision and adaptability. With a background in international relations and an Executive MBA in Project Management, she brings both analytical rigor and a global perspective to her work. Vitoria’s approach emphasizes clear communication, emotional intelligence, and continuous improvement, making her a trusted partner in driving client success and delivering measurable impact.
• ECCE
• Tec Win
• Conjuncture Analysis in International Relations: Actors, Interests, and Agendas
• Step-by-Step Importation Course
• Canvas e PM Visual
• Bachelor’s Degree: International Relations from UAM (Universidade Anhembi Morumbi)
• FIA Business School - Executive MBA, Project Management - 2023
What do you attribute your success to?
I attribute my success to self-awareness, honesty, and resilience. I am willing to step into male-dominated spaces and bring both structure and innovative solutions. Additionally, I leverage my MBA education to enhance my professional problem-solving skills and drive meaningful results in every project I undertake.
What’s the best career advice you’ve ever received?
The best career advice I’ve embraced is to maintain self-awareness and be honest about your strengths and weaknesses. Equally important is staying grounded and connected to people, even as technology continues to advance and transform the workplace.
What advice would you give to young women entering your industry?
My advice to young women entering this field is to be self-aware and honest in the workplace, and never be intimidated by male-dominated environments. Invest in professional development through higher education or specialized training, stay authentic, and use your voice to make a meaningful impact.
What are the biggest challenges or opportunities in your field right now?
The biggest challenges and opportunities in my field right now involve balancing AI and automation with human connection in customer service, creating scalable systems that still feel personalized to clients, navigating male-dominated leadership environments, and building departments and processes from the ground up in growing companies.
What values are most important to you in your work and personal life?
The values most important to me in both my work and personal life are authenticity and honesty—especially for women navigating corporate settings—empathy and human connection in customer service despite the rise of AI, and a commitment to personal growth, professional development, and helping others, as reflected in my volunteer work.