Yennifer Pena
Yennifer Peña is a highly accomplished Field Service Manager at Hyosung America, where she oversees service operations across more than five states and leads a team of over 80 Field Service Engineers. With a focus on delivering exceptional customer satisfaction, she manages the resolution of more than 1,500 service tickets weekly, ensuring operational efficiency and a positive client experience. Known for her energy, dedication, and leadership, Yennifer is recognized for cultivating a results-driven team culture that values integrity, resilience, and accountability.
Her career in technical services spans over a decade, beginning with roles in IT support and networking in Venezuela, followed by progressive positions in field services and technical sales. Yennifer’s expertise encompasses networking design, cybersecurity, logistics management, and bilingual customer service, which has allowed her to bridge technical knowledge with leadership and operational excellence. Before joining Hyosung, she served as an IT Sales Manager and Lead Field Service Engineer, honing her ability to manage complex technical projects and large teams.
Yennifer’s educational background includes a degree in Electrical, Electronic, and Communications Engineering from Universidad Yacambú, and she is currently expanding her technical expertise with an Associate’s degree in Networking Systems and Technology from City Colleges of Chicago. Her professional journey reflects a combination of technical mastery, leadership, and a commitment to fostering talent and growth within her teams. Through her work, Yennifer continues to demonstrate that character, curiosity, and dedication are as important as technical skill in achieving long-term success.
• CCNA
• City Colleges of Chicago-Richard J Daley College- Associate's
• Universidad Yacambú
What do you attribute your success to?
I attribute my success to a lifelong journey of learning, adaptability, and impact—starting from my early work in computer repair and software in Venezuela, progressing through electronic engineering, Cisco certification, and ESL training, and leading to my role as a Field Service Manager where I guide field operations and support a high‑performing team. Being recognized as Employee of the Month and as a technology leader for 2025–2026 reflects not just personal achievement, but the real results of collaboration, leadership, and mentorship in driving our organization forward.
What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to seek out mentorship and invest in it—both as a mentee and a mentor—because guidance, support, and encouragement can unlock potential and accelerate growth in ways experience alone cannot.
What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in tech today is the rapid integration of AI, and the real opportunity lies in using it effectively while still prioritizing and developing human talent. I also see professional recognition and networking as key opportunities, opening doors to growth and new possibilities.
What values are most important to you in your work and personal life?
I value mentoring others and helping colleagues gain confidence and grow professionally, because I believe everyone deserves the same opportunities I’ve had. In both my work and personal life, I prioritize responsibility, hard work, grit, and consistency.