Yolanda K. Churchwell, Fractional COO on Influential Women

Influential Woman · Fractional COO to Small Business CEOs

Yolanda K. Churchwell

Fractional COO, Yolanda K. Churchwell

Sandusky, OH

3Awards received

Certifications · Degrees · Memberships

Degree Bachelor's in Accounting with a minor in Computer Science from Wright State University Degree Fairbourn Degree Ohio Degree MBA with a specialization in Management Information Systems from Bowling Green State University Degree Bowling Green Cert Licensed CPA in the state of Ohio Cert Certified Launch Manager Cert Event Planning Certifications

Her Story

About Yolanda

I help CEOs who are at a position in their business where they feel a tug-of-war between what it is they do and all the things on the back end. I come in to disrupt the status quo and help businesses continue to scale and grow between that mark where sometimes they fall off, not because things aren't working, but because they are. My day is split between three things: I start out my day with prayer and Thanksgiving, I do some type of sales activity to keep things moving forward in my business, and then I spend part of my day on two different parts of my business. The first part is the done-for-you agency side where I have a team of people in the Philippines and in the U.S., and we help my clients to enhance their client journey, everything from lead generation and nurture through sales activities, onboarding, and off-boarding and retention. We help our clients go from being a chief everything officer to a visionary CEO. I retired in August 2024 from the IRS after 20 years, coming out on my 20-year anniversary 10 years early. When I look at what it is that I do, I am a fractional COO. I come in and help you to make sure that you have not only the SOPs and the processes, but the strategy. When you shift from Chief Everything Officer to Visionary CEO, you go from being in the weeds to on the mountaintop. When you're at the top of a mountain, you can literally see rivers of opportunity and streams of income. I spend part of my day working on the Done For You agency, overseeing that, and part of my day working with retainer and VIP day clients who need the COO services across the four pillars of business.

Her Interview

Ten minutes with Yolanda

01What do you attribute your success to?

I think my greatest accomplishment has been coming in and having clients who thought that they needed to give up, when in reality, we were able to put the processes and systems in place so that they could be more strategic in their thinking, and they did go from a position of, do I give this up, to a position of thriving and loving what they do, and being able to do it better than ever. Part of the reason that I do that so well is not just because I'm very strong when it comes to systems and processes, but I've been there. I had a retail store that was an instant success, but I wasn't able to keep up with it because I had a plan not to fail, but not a plan to succeed. What I learned from that experience is that a plan not to fail is not the same thing as a plan to succeed. Sometimes the thing that will shake a business, the thing that can take you from scaling to failing, is not necessarily negative. It could be the wind of success. I learned that my business didn't have a girdle, that firm foundation. My 20-year career with the federal government also helped me. If you can do processes and systems with the federal government and all of the paperwork and red tape they have, you can do processes and systems anywhere. For 12 years, I did investigations of preparers and promoters and businesses, so I know what it looks like to fail, I know all of the warning signs, I know all of the things that you don't want to do, and that allowed me to create a plan, a blueprint, to ensure that companies' businesses don't experience that.

02What are the biggest challenges or opportunities in your field right now?

We know that 8 out of 10 businesses fail, but what a lot of people don't realize is that those businesses fail somewhere between 2 and 5 years, not because people don't have what it takes, but because they don't have the foundation and the systems in place. A lot of times, people plan for the negative what-ifs, but do we plan for the positive what-ifs? Sometimes the thing that will shake a business, the thing that can take you from scaling to failing, is not necessarily negative. It could be the wind of success. Does your business have a foundation strong enough to support you if your business grows double-fold, triple-fold? Can you handle that? I come in to disrupt that status quo and help businesses continue to scale and grow between that mark where sometimes they fall off, not because things aren't working, but because they are.

03What values are most important to you in your work and personal life?

I start out my day with prayer and Thanksgiving. I was raised that you allow your results to speak for you, move in silence. Then I spent 20 years working with the federal government, and there was a lot of, you know, don't talk about it, don't talk about it. For me, at this point in my life, there is a shift, there's a pivot that I have to make in that I don't want to move in silence, I don't want to be a best-kept secret, and so I am learning how to step out of the shadows and express what it is that I do, share that with the world, because at this point of time, I need to make sure people know who I am and what I do, because I want to make sure that I can make an impact, and that those people who need me are able to easily find me. They don't have to look for me, and they don't have to continue to fall into those traps that business has as they figure it out on their own, but they can reach out easily, and I can assist them.

Join Influential Women and start making an impact. Register now.