Member Voices

Effective Communication

Master the art of respectful and collaborative communication to resolve conflicts effectively.

Contributing Author Deborah Wright Mosby English and Language Arts Teacher (Middle School), Prince George's County Public Schools
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KEYS TO REMEMBER

  1. Practice active listening.
  2. Seek win-win solutions.
  3. Provide constructive feedback.
  4. Communicate clearly and directly.
  5. Always speak with respect, even when you disagree.
  6. Be collaborative.
  7. Avoid assigning blame.
"Ten percent of all conflict is due to differences in opinion, and 90 percent is due to delivery and tone of voice."

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About the Author Deborah Wright Mosby English and Language Arts Teacher (Middle School), Prince George's County Public Schools

I am a middle school ELA (English and Language Arts) teacher in my first year in education, after spending 25-plus years in the corporate world working in international development. Throughout my corporate career, I worked with formal conflict and dispute resolution within a UN organization, serving on the Appeals Committee and hearing staff grievances dealing with harassment, discrimination, and benefits issues. I…

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