Effective Communication

Master the art of respectful and collaborative communication to resolve conflicts effectively.

Deborah Wright Mosby

English and Language Arts Teacher (Middle School)

Prince George's County Public Schools

KEYS TO REMEMBER

1. Practice active listening.
2. Seek win-win solutions.
3. Provide constructive feedback.
4. Communicate clearly and directly.
5. Always speak with respect, even when you disagree.
6. Be collaborative.
7. Avoid assigning blame.

"Ten percent of all conflict is due to differences in opinion, and 90 percent is due to delivery and tone of voice."