Her Story
About Aishwarya
I've been in the financial services industry for almost 10 years now. I currently serve as a Customer Success Director for the Fusion platform at JPMorgan, a position I started in April of last year. The Fusion platform is an AI, Gen AI, and agentic AI ML platform that's pretty advanced in terms of what's happening in the market in this space. It's used firm-wide by 300,000 customers every day as a one-stop shop for anyone at JPMorgan who wants to do anything related to AI, Gen AI, or use GenGPT for business users. In my role, I lead the engagement in terms of customer success to see how users are onboarding, how easily they're able to complete the entire workflow end-to-end, what challenges our customers are facing, and then work very closely with product teams on getting features designed and doing ideation as we continue building, because this landscape is changing continuously. Before joining JPMorgan in this role, I was with Oliver Wyman in consulting, where I did similar work but for external clients. During my time in consulting, I helped central banks both in the UK and in the US with their tech modernization, data strategy, and digital strategy. My career has been truly international. I started in India with Morgan in their Mumbai office, then moved to London, and now I'm in New York. At every location, I've been pulled from the other side of the office based on my client work. When I was in India, I was working with clients in the UK and they wanted me there. When I was in the UK, I was doing central bank projects in the US, and then I got pulled to the US. I'm proud of this journey. I also hold an O1 visa, which is an extraordinary category visa from the U.S. Embassy, given my profile and the way I've grown in my career. I recently spoke as a keynote speaker at the Customer Success Summit in New York, an international event where I addressed more than 200 to 250 people. I enjoy these speaking opportunities because I get to share my thoughts and ideas and connect with people in similar industries doing similar work, trying to figure out their way forward as things continuously evolve and change.
Her Interview
Ten minutes with Aishwarya
01What advice would you give to young women entering your industry?
My advice to young women starting off in this field is twofold. First, always be open to change, and always be hungry to learn more and more. Given the way the environment is changing, you have to be on top of what's coming new and what's coming next. Second, instead of seeking for permission, seek for forgiveness. Don't just keep asking 'can I do this? How can I do this? Can I do this?' from your seniors. Have the confidence to do the thing, and if things go haywire, come back and seek for forgiveness.
02What are the biggest challenges or opportunities in your field right now?
The biggest challenge in my industry right now is that there are lots of things coming out there, but we have to really streamline its adoption. There are lots of options in terms of which model to use, and lots of third-party providers of AI tools, so you really have to distill the noise and then come a level up to streamline your outputs. That's how you can gain efficiency, so the biggest challenge I'm seeing is how to clutter away from the noise and then figure out a way forward. In terms of opportunities, I think the entire landscape is changing and it's going to change pretty dramatically, pretty soon. The opportunities are more around how can we quickly prototype the ideas, do the white coding, turn it around as early as possible, see if it works, if it doesn't work, and then redo everything for the next idea. You can't have a longer latency from idea generation to production. You really have to speed up the process end-to-end to support your customers, because if you are not doing it, your competitor will do it faster, and you will lose your customers in that regard.
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