Alicia Finn, Customer Service Advocate on Influential Women
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Influential Woman · Education

Alicia Finn

Customer Service Advocate, Education Advocate

East Wenatchee, WA 98802

3Awards received

Certifications · Degrees · Memberships

Degree University of Portland

Her Story

About Alicia

Alicia Finn is a dedicated education specialist and child advocate whose career was inspired by her personal journey advocating for her son’s educational needs. After facing significant barriers in securing services for her son, who experienced multiple developmental challenges, Alicia became determined to learn everything she could about special education, early intervention, and advocacy. What began as a fight for her own child evolved into a lifelong mission to help families navigate complex educational systems and access the support their children deserve.

Over the years, Alicia has built an impressive career advocating for children and families across Washington State. She has served as an advocate with Washington State PAVE, worked with Treehouse supporting children in foster care, served as Assistant Program Director for the Chelan County CASA program, and worked as a court visitor for Chelan County Superior Court. Throughout her career, she has participated in numerous due-process cases, successfully securing positive outcomes for children and families while building collaborative relationships with schools, districts, and community organizations.

Today, Alicia continues her work as an independent education advocate, providing guidance, resources, and support to families free of charge. She is passionate about helping parents understand their rights, build effective support teams, and uncover each child's unique strengths and potential. Widely respected for her expertise and commitment, Alicia believes that every child has a gift to offer and that the right advocacy and support can help them thrive. Her greatest reward is seeing children succeed—including her own son, who is now a full-time journeyman and a testament to the power of persistence, advocacy, and opportunity.

Her Interview

Ten minutes with Alicia

01What do you attribute your success to?

I attribute my success to survival - surviving the system, creating rapport with families, and building teams for them so they have something to look back on and someone to converse with other than me. My passion drives everything I do. It started with my son, who had six areas of difficulty and was denied services by the school. When the evaluator came to my house to tell me I wasn't going to get anywhere, I asked if he was on a federal grant and he turned white - that's when I knew this was where I was supposed to be. I learned from the Native American developmental preschool programs, and everything they taught me, I still remember and pass on to the people I work with. My background in international politics gave me a hint about how to navigate systems, and I learned that I had more power being an advocate than I would have as an attorney. At one point I had 90 cases, and I loved it. I established somebody in each district that I could go to and work together to figure things out. The schools even tracked me across districts, but now they know who I am and they don't get nervous because I've brought in resources for them. My most notable achievement is survival - surviving the system, creating rapport with families, and building teams for them.

02What’s the best career advice you’ve ever received?

The best advice I ever received was 'Keep doing what you're doing.' That went more to my heart than anything else. It validated the passion I have for helping children and families navigate the education system, and it encouraged me to continue the work that matters so much to me.

03What advice would you give to young women entering your industry?

First of all, I tell people - and once I get through explaining it, they don't do it, but anyway - read the law. Find out what works and what doesn't work for you. If you don't understand it, find somebody that does and get a mentor. Have them take you through meetings, do court cases, and experience the whole thing before you really start to make sure that you want to do this, because you can really wreck it. I was in a meeting one time where the parent needed an interpreter, and the school gave her an interpreter who was telling the Hispanic mother not to take services that were needed. I picked up on it even though my Spanish is not that good, and we had to stop and get another interpreter. If I can understand that something's wrong, then we need to fix it. You need to be prepared and know what you're doing before you step into these situations, because families are depending on you.

04What are the biggest challenges or opportunities in your field right now?

Money is the biggest challenge. We had six districts go bankrupt, so they don't have money to really provide the supports children need. They've had to reduce their staff and have very few resources. They're using things like hiring a speech therapist, but it's online, and I don't like speech therapists online. I like staff for the child, person to person, because it stays with them much longer. There's no money to hire these people, but they're trying to do the best they can. My daughter's friend is a bus driver who's teaching life skills, and she doesn't have a college degree, just a high school degree, but she's very good and picks up a lot, so they're very lucky to have her. The lack of funding is forcing districts to get creative, but it's not ideal for the children who need in-person, specialized support.

05What values are most important to you in your work and personal life?

The most important value to me is that everybody and every child has a gift. If some things are going wrong, we certainly haven't found that gift yet, and we need to work to get there. I believe in taking the time to find each child's gifts and helping them succeed. I also believe that money gets in the way, which is why I don't charge families for my services. I want families to feel comfortable coming to talk to me without financial barriers. My passion drives everything I do - it's not about the money, it's about making a difference in children's lives and helping them reach their potential.

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