Allison Kelly, Customer Success Executive on Influential Women
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Influential Woman · Software as a Service and Technology

Allison Kelly

ACSC, PSTC, TMSC, CCSM, APMF

Customer Success Executive, Unite Us

Lakeland, FL 33811

Certifications · Degrees · Memberships

Degree American InterContinental University- M.Ed. Degree Ramapo College of New Jersey- B.A. Cert Strategic Leadership: Impact, Change, and Decision-Making Specialization Cert ACSC Cert PSTC Cert TMSC Cert Diversity Management Certification Cert CCSM Cert APMF Cert ChurnZero Foundations Certified Cert Six Sigma Champion Cert Six Sigma Lean Black Belt Cert Six Sigma Lean Green Belt in Healthcare Cert English 6-12 Cert Reading K-12 Cert Continuous Improvement Manager

Her Story

About Allison

Allison Kelly is a dynamic, people-centric leader with a passion for SaaS technology, customer success, and social impact. With a strong foundation in educational leadership and a proven track record in both the public and private sectors, she brings over a decade of experience driving operational excellence and client satisfaction across enterprise portfolios. Currently serving as a Customer Success Executive at Unite Us, Allison manages complex programs in the government space, leveraging data insights to retain clients, optimize cross-functional collaboration, and deliver measurable outcomes.

Her background as a Senior Adjunct Professor and her diverse professional journey—from startup implementation to statewide government strategy—highlight her commitment to lifelong learning, community building, and creating scalable systems for impact.

Allison is recognized for her strategic thinking, mentorship, and unwavering dedication to team development, making her not only a results-driven professional but also a leader who uplifts those around her.

Her Interview

Ten minutes with Allison

01What’s the best career advice you’ve ever received?

The best career advice I’ve ever received was simple but powerful: don’t give up—persistence has opened more doors for me than perfection ever could.

02What advice would you give to young women entering your industry?

My advice to young women entering this industry is to believe that you can achieve anything you set your mind to, and never let anyone discourage you—especially in male-dominated roles.

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