April Heath Klauser
April Klauser is a seasoned IT professional with over 30 years of experience in the insurance and technology industries. Currently serving as a Business Analyst III at Next Level Solutions, April specializes in leveraging Business Analysis methodologies to determine requirements that align with Client Needs, and NLS organizational goals. Her background includes deep expertise in Duck Creek Technologies, software development life cycle (SDLC), systems analysis, and policy administration within the property and casualty insurance space. April’s dedication to delivering high-quality, results-driven solutions is evident in every phase of her work, from engineering to process improvement.
Before joining Next Level Solutions, April held several key roles, including Duck Creek Lead Engineer at Distinguished Programs and Senior Systems Analyst at Utica National Insurance Group, where she spent over 30 years refining her technical and analytical skill set. She holds a Bachelor’s degree in Computer Science from SUNY Polytechnic Institute and an Associate’s degree in Computer Programming from Mohawk Valley Community College. In addition to her professional pursuits, April has been actively involved in volunteer efforts, including managing finances and planning trips & fundraising events for travel teams as well school sports booster organizations. A lifelong learner, she continues to expand her skills through certifications and training, most recently earning her ECBA (Entry Certificate in Business Analysis) and Duck Creek Fundamentals Certification in 2025.
• ECBA
• Duck Creek Fundamentals Certification
• Duck Creek Go-Live Phase Gates Certification
• Six Sigma Yellow Belt
• CompTIA Network+ Certified
• Certified SAFe® 6 Product Owner/Product Manager
• AINS
• Mohawk Valley Community College- A.A.S.
• SUNY Polytechnic Institute- B.S.
• Toastmasters International
What do you attribute your success to?
My ability to balance work and personal life, continuous learning, adaptability, and the support of a work environment that values well-being.
What’s the best career advice you’ve ever received?
To embrace change (because things keep changing, and at a faster pace in this industry) and always prioritize my well-being. Anytime I’ve let my well-being slip, it’s a longer curve getting back to being effective and strong.
What advice would you give to young women entering your industry?
Surround yourself with supportive people and seek out opportunities for growth. Great value can be found by having a mentor. Experienced workers find mentoring others can be incredibly rewarding and help you see the bigger picture of your work. Knowledge grows when shared.
What are the biggest challenges or opportunities in your field right now?
There’s significant opportunities for growth and development. The industry is constantly evolving, and staying updated with the latest technologies and methodologies. This can open up new avenues for career advancement. AI is changing almost every aspect of work life, don’t be afraid to adapt it into your work in any way that makes you more efficient.
What values are most important to you in your work and personal life?
I find that respect, kindness, and empathy are just as important in business as they are in personal life. In both my work and personal life, I deeply value creativity, integrity, and connection—whether I’m streamlining business processes or spending quality time with my family doing arts and crafts, I always strive to be present, authentic, and bring my best to every moment.
