Batool Khwaileh

Batool Khwaileh is a dedicated Duty Manager at Alliance Ground International, where she oversees operational customer service at the airport, ensuring seamless baggage handling, airline metric compliance, and efficient resolution of passenger concerns. Recently promoted, she brings a hands-on approach to managing her department, combining operational excellence with a strong commitment to team development. Her career spans over seven years in the aviation and customer service industry, with three years in leadership roles. Batool’s professional philosophy centers on empowering her team and fostering growth. She emphasizes teaching, building confidence, and helping team members reach their full potential while maintaining high standards for consistency, prioritization, and practical time management. Her approach to leadership reflects her belief that strong operations and exceptional service are built through a combination of skill, teamwork, and thoughtful guidance. Her career began shortly after high school, inspired by her father’s encouragement, and she quickly progressed from customer service roles to supervisory positions through dedication and hands-on experience. Batool holds an Associate’s degree in International Business, where she honed her business acumen and developed the foundational skills that continue to support her success in managing complex operations within the aviation industry.

• Triton College - A.S.