Caitlan T. Ackloo

Caitlan T. Ackloo is an accomplished client success and facility management professional with 17 years of experience spanning construction, facility maintenance, operations, business development, and technology-driven solutions. She currently serves as Client Success Manager at Ecotrak Facility Management Software, a leading CMMS platform built for modern, multi-site facility management.

Born and raised in Queens, New York, Caitlan credits her drive to the family who shaped her — her mother, father, aunts, uncles, and countless others who taught her from a young age what success looks like. She spent much of her childhood in the Bronx with her grandmother, one of AVON's top five sellers for more than ten consecutive years. Tagging along store to store as her grandmother sold, Caitlan discovered an early passion for sales — one later reinforced by afternoons spent doing homework in the backseat while her mother worked as a real estate agent. Her upbringing was grounded in hard work, kindness, and the belief that you can have it all if you're willing to earn it. When her family relocated to Florida midway through high school, Caitlan eventually found her way back to New York — this time with a dream and the work ethic to chase it.

Caitlan's career reflects a deliberate ascent — from early roles in retail and restaurant operations to increasingly strategic positions across the construction and facilities industry. That trajectory gave her a ground-level understanding of the operational challenges businesses face when managing complex, multi-site portfolios, and a rare ability to translate frontline realities into scalable solutions. Combining deep industry knowledge, relationship management, technical fluency, and strategic thinking has become the defining strength of her work.

At Ecotrak, Caitlan leads a managed services program she scaled by 400%, growing operations without compromising the customer-first approach at its core. She coordinates teams across international satellite offices and owns critical workflows — work orders, proposals, invoices, and daily operational demands — effectively functioning as a seamless extension of her clients' internal teams. She takes customers from the moment they go live and continues to build out their platform — configuring assets, workflows, integrations, APIs, and organizational requirements for successful, lasting adoption. Beyond implementation, she sustains long-term engagement by keeping clients ahead of platform enhancements, new capabilities, and changes that sharpen their operational performance.

Her impact extends into business development, where she leverages a robust professional network — cultivated through industry organizations such as ConnexFM, SPECS, and RFMA — to deepen relationships and surface opportunities for collaboration and growth. Her expertise spans client success, integrated facility management, CMMS technology, business intelligence, systems optimization, digital adoption, business development, construction and maintenance operations, and strategic advisory services. At its heart, her approach is about alignment: connecting people, processes, technology, and business objectives to reduce operational friction and enable smarter decision-making.

Caitlan remains committed to professional and community development through her work with ConnexFM and the Connex Foundation, where she serves as Co-Chair of the Impact Committee — offering guidance and encouragement drawn from her own resilient career journey. Through her blend of operational expertise, strategic relationship building, mentorship, and unwavering focus on customer success, Caitlan T. Ackloo exemplifies the value of experienced, forward-looking leadership in an evolving facility management and technology landscape.