Caitlan T. Ackloo

Caitlan T. Ackloo is an accomplished client success and facility management professional with 17 years of experience spanning construction, facility maintenance, operations, business development, and technology-driven solutions. She currently serves as Client Success Manager at Ecotrak Facility Management Software, a leading CMMS platform built for modern, multi-site facility management.

Born and raised in Queens, New York, Caitlan credits her drive to the family who shaped her — her parents, sisters, aunts, uncles, and countless others who showed her from a young age what success looks like. She spent much of her childhood in the Bronx with her grandmother, one of AVON's top sellers for more than ten consecutive years. Tagging along from store to store as her grandmother sold, Caitlan discovered an early passion for sales — one later reinforced by afternoons spent doing homework in the backseat while her mother worked as a real estate agent. Her upbringing was grounded in hard work, kindness, and the conviction that you can have it all if you're willing to earn it. When her family relocated to Florida midway through high school, Caitlan eventually found her way back to New York — this time with a clear vision and the work ethic to pursue it.

Caitlan's career reflects a deliberate ascent — from early roles in retail and restaurant operations to increasingly strategic positions across the construction and facilities industry. That path gave her a ground-level understanding of the operational challenges businesses face in managing complex, multi-site portfolios, along with a rare ability to translate frontline realities into scalable solutions. Her defining strength lies in the combination of deep industry knowledge, relationship management, technical fluency, and strategic thinking.

At Ecotrak, Caitlan leads a managed services program she has scaled by nearly 400%, expanding operations without compromising the customer-first approach at its core. She directs teams across international satellite offices and oversees critical workflows — work orders, proposals, invoices, and daily operational demands — functioning as a seamless extension of her clients' internal teams. From go-live onward, she continues to build out each client's platform, configuring assets, workflows, integrations, APIs, and organizational requirements to ensure successful, lasting adoption. Beyond implementation, she sustains long-term engagement by keeping clients ahead of platform enhancements, new capabilities, and changes that strengthen their operational performance.

Her impact extends into business development, where she draws on a robust professional network — cultivated through industry organizations such as ConnexFM, SPECS, and RFMA — to deepen relationships and uncover opportunities for collaboration and growth. Her expertise spans client success, integrated facility management, CMMS technology, business intelligence, systems optimization, digital adoption, construction and maintenance operations, and strategic advisory services. At its heart, her approach is about alignment: connecting people, processes, technology, and business objectives to reduce operational friction and enable smarter decision-making.

Caitlan remains committed to professional and community development through her work with ConnexFM and the Connex Foundation, where she serves as Co-Chair of the Impact Committee — offering guidance and encouragement drawn from her own resilient career journey. Through her blend of operational expertise, strategic relationship building, mentorship, and unwavering focus on customer success, Caitlan T. Ackloo exemplifies the value of experienced, forward-looking leadership in an evolving facility management and technology landscape.