Dannah Vaughan, Director of Customer Success on Influential Women

Influential Woman · Podcast and Thought Leadership

Dannah Vaughan

Director of Customer Success, Silverline Solutions

Ayden, NC

Certifications · Degrees · Memberships

Degree Graduate School Member Customer Success Collective

Her Story

About Dannah

My journey into podcasting and thought leadership came through the pain of needing to overcome a tech layoff. I was serving as Global Vice President of Customer Success at an organization called Everag, and it was really tough for me because my whole identity was being a vice president, and I was fairly young inside of a very big role. I needed to figure out as a woman who I was and how to take that and turn it into a positive. My husband, who's a graphic designer, said this is gonna sound crazy, but you know all these people, customers and people, and he created a logo for me. I took that advice from him and started talking to people, and I taught myself how to record and edit podcasts and video because I've led tech teams. Now people in 17 countries across the world are listening to this conversation, and it's all about positive SaaS disruption and how to integrate things like robotics and AI in an ethical way. I wanted the brand that I approached the market with to be something that I believed in fundamentally. I've always been called a leader that was a unicorn, and I had the joke on aside, I'm like, unicorns aren't real, but you know what I really am? I'm kind of a narwhal, because I have this weird way to sort of straddle technical consulting as well as the ability to do customer relationship management and build people. I took that and said, hey, that's a little bit apropos, and it's a little bit rebellious. I don't like 'it is what it is' - that drives me crazy. I talk to people all over go-to-market, and I have leaders from companies like Cisco coming on to share stories about grief, neurodivergence, and productivity. It's always about bringing the story, the people inside of it, and their ideas, and less about the actual best practices.

Her Interview

Ten minutes with Dannah

01What’s the best career advice you’ve ever received?

The thing that I'd like to share the most is be open to honoring people that feel differently than you do, or who are different than you are. The ultimate advice that I had was it's okay to disagree, but it's about meeting people where they are and figuring out a way to find collaboration and compromise. I think that's huge, because I've been at tables where I had a voice, things were great, and I was able to make huge impacts. My teams have delivered over 45, 50 million dollars worth of revenue at some of these organizations, and I'm very proud. I stood on the shoulders of giants. They were amazing, smart people that did amazing things. I just happened to lead them. But the thing that I learned most importantly is that as a leader, if you're leading right, somebody probably somewhere is going to disagree, and that's okay, because that's what drives us all forward. It's not necessarily a bad thing, it's being able to collaborate, meet people where they're at, and find a fundamental way forward. I think that's really the best career advice I've ever had. The other thing I'd mention is, particularly as someone who's a female, it's really difficult to navigate that you're being too assertive at the table. I think the worst advice I ever had was you're being too assertive. I think that's a really bad thing to coach and lead and mentor. We have to show up, and to do that, it does take a bit of confidence. I was at the Women LeadNC conference this last fall in the Raleigh Durham area, and I really loved hearing one of the panelists say, bring your folding chair when you're going to a table. She didn't say a lazy boy that's comfortable. It's because you want to be able to pick that chair up and move to a different table.

02What advice would you give to young women entering your industry?

The advice that I would give her is don't be afraid to embrace mentorship. I think it's really important to meet people where they're at. Especially as a female, there's gonna be times where you're sitting at tables where there are people that don't get it. I think the ability to be able to say and have confidence inside of yourself as a female professional going into, if you will, sit at a table for the first time, I think it's all about finding the confidence that's in yourself and being okay and grounded in what you do know. And don't let the imposter syndrome that sits on your shoulder, do not let that thing, don't give it power, because what we feed gives it, you know, what we feed becomes reality in our lives. We have to feed our knowledge. We have to feed our ability to collaborate. We have to look at ways to meet people at where they're at, to honor each other, even if we disagree. That would be my advice.

03What values are most important to you in your work and personal life?

It's definitely the ability to be flexible and adaptable to difficult situations. I think the ability to be resilient in the face of bad things, which are inevitably gonna happen, like layoffs or a bad day. These things happen, and so I think exercising that as a human's important. I also wanted my kids, I have an 8 and a 10 year old daughter, to become the type of women that understand that, hey, you hit the mat, you get back up. Things happen. They've seen me through my layoff journey, they've seen me go through substitute teaching when I had to, to pay our mortgage, and building this podcast and this brand. It's important to me that they see that as women, and that they're not afraid to do and adapt through flexibility.

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