Her Story
About Denise
Denise Cardona is the Owner of Printworks.Solutions, a printing brokerage based in Salinas, California, which she established with her late husband in 2018. With 40 years of experience in the printing industry, she has built an extensive career spanning customer service, accounting, billing, production, scheduling, management, and sales. Her journey began when she responded to an advertisement for receptionist and secretarial work, learning the printing trade on the job under the mentorship of her late employer, Andre. She gradually advanced into accounting and billing, production assistance, scheduling, and production management, eventually overseeing operations at two facilities before transitioning into sales, where she generated the majority of the company's revenue. When her former employer streamlined operations, Denise and her husband recognized an opportunity to establish their own brokerage using the client relationships she had developed. Today, she holds certifications as a Green Business and a Women-Owned Business and was featured in the Carmel Pinecone's Women in Business section in 2022. Through Printworks.Solutions, Denise provides printing brokerage services, helping clients find the right solutions for their needs while managing budgets, production expectations, and deadlines. She attributes her success to her Type A personality, responsiveness, attention to detail, and commitment to consistent service. Her professional philosophy is shaped by advice from her late mentor, Andre, who reminded her that the customer pays the wages, and her father, who encouraged her to challenge herself and continually enrich her life. Denise values honesty, integrity, and a strong work ethic. She believes in communicating clearly, taking responsibility for mistakes, and making things right for her clients. She also encourages young women entering the printing industry to know their products, understand customer needs and expectations, and become familiar with the options available to them. Outside of her professional life, Denise enjoys spending quality time with her 28-year-old daughter, with whom she shares an exceptionally close relationship. They speak twice daily and enjoy shopping, dining out, attending concerts, and sharing their love of baking, decorating, and Harry Styles. They also enjoy decorating their home for parties and holidays, creating a welcoming gathering place that has become the house where their friends love to spend time. Denise is an avid fitness enthusiast who regularly visits the gym, practices kettlebell training, participates in high-intensity workouts, and plays pickleball. She is also a member of The Club at Pasadera in Monterey, California, where she enjoys connecting with friends. A natural entertainer, Denise loves hosting gatherings, cooking, and baking, finding great joy in bringing people together through food and hospitality.
Her Interview
Ten minutes with Denise
01What do you attribute your success to?
I attribute my success to my Type A personality and my strong commitment to customer service. Attention to detail and consistency are at the heart of everything I do. I make it a priority to maintain budgets, honor deadlines, communicate clearly, and deliver exactly what my clients expect, on time and within budget. I believe in being responsive, dependable, and following through on every commitment. Ultimately, the trust I build with my clients and the referrals they provide are a reflection of the quality of service and consistency I strive to deliver every day.
02What’s the best career advice you’ve ever received?
The best career advice I ever received came from my late boss, Andre, who taught me how to run a profitable business and always put the customer first. He reminded me that the customer pays the wages, not the boss, emphasizing the importance of valuing clients and consistently delivering excellent service. My late father also instilled in me a mantra that I continue to live by: challenge yourself and enrich your life. Both lessons have shaped my professional approach, reminding me to remain dedicated to my customers while continually pushing myself to grow, learn, and embrace new opportunities.
03What advice would you give to young women entering your industry?
My advice to young women entering the printing industry is to know your product, understand your customers, and take the time to learn their needs and expectations. When you truly understand what your customers are looking for, you can deliver solutions that meet their expectations and build lasting relationships. It is equally important to be knowledgeable about the industry, understand the options available, and stay informed so you can confidently guide clients toward the best solutions.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in the printing industry has been managing material shortages, particularly those experienced in 2022, along with the continued rise in material and production costs. These challenges require staying adaptable, managing budgets carefully, communicating transparently with clients, and finding cost-effective solutions without compromising quality or deadlines.
05What values are most important to you in your work and personal life?
The values most important to me in both my professional and personal life are honesty, integrity, and a strong work ethic. I believe in taking responsibility for my actions and being accountable when something goes wrong. If I make a mistake or misunderstand something, I will own it and do everything I can to make it right. I firmly believe that it is not the mistake itself that defines you, but how you handle it. Being honest, dependable, and committed to doing the right thing is essential to building trust and maintaining lasting relationships.
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