Elena Karahasan, VP - SCRA and Special Loans on Influential Women

Influential Woman · Mortgage Servicing

Elena Karahasan

VP - SCRA and Special Loans, LoanCare

Indian Land, SC 29707

21Years experience
1Award received

Certifications · Degrees · Memberships

Degree Bachelor's Degree in Business Administration from UNCG (University of North Carolina at Greensboro) Degree Master's Degree in Business Administration (MBA) from UNCG Degree Leadership Program at Round Point Mortgage Servicing Degree Leadership Program at LoanCare Cert Bachelor's Degree in Business Administration Cert Master's Degree in Business Administration (MBA)

Her Story

About Elena

I moved to the United States as an immigrant in 2004 and had to start from scratch, working multiple part-time jobs to get established. In 2005, I got my first real job as a bank teller and kept asking for more responsibilities, learning, growing, and asking for opportunities. I was eventually promoted to head teller and customer service officer, then moved to operations at Bank of America where I worked my way up to Assistant Vice President, managing payoffs, foreclosure, and bankruptcy. I did all of this while working full-time and going to school full-time towards my bachelor's degree in business administration from UNCG in Greensboro. Later, when I moved into more of a leadership role focusing on building processes and leading teams and developing people, I worked towards my MBA at night from the same college. One of my sweetest and proudest moments was when my first daughter, who was a year old at the time, was there at my graduation party when I got my master's degree. I have pictures, and I hope I set that example to her and my second daughter of hard work, ethic, determination, and continuing to be strong and work towards your goals. After Bank of America, I moved to Round Point Mortgage Servicing where I worked in the bankruptcy department and then started the special products department, building every process from FCRA up. In 2021, I joined LoanCare as VP of Special Products where I've been for 5 years. Currently, I manage multiple teams focusing on special products, meet with teams to provide direction and support, work closely with business partners on process improvements and projects, and regularly meet with clients to discuss their requirements and determine how to operationalize them to meet high standard expectations.

Her Interview

Ten minutes with Elena

01What do you attribute your success to?

I don't think my success comes from one single thing - it's a combination of everything I've done. When I moved to the United States as an immigrant in 2004, I had to start from scratch and work multiple part-time jobs to get established. I kept asking for more responsibilities, learning, growing, and asking for opportunities at every step. I worked full-time while going to school full-time to earn my bachelor's degree, and later did the same thing at night to get my MBA. Even when my first daughter was born, I kept pushing forward, and she was there at my graduation party when I got my master's degree - she was a year old and probably doesn't remember much, but I have pictures. I hope I set that example to both my daughters of hard work, ethic, determination, and continuing to be strong and work towards your goals. I believe that if you don't give up, believe in yourself, and keep working towards your goals, anything is possible if you put your mind to it. I was also fortunate to have leaders who directly or indirectly influenced who I am today - they taught me to stay curious, learn as much as possible, and when it's my turn, return the favor and help others grow.

02What’s the best career advice you’ve ever received?

The best career advice I ever received came from Kevin Dill at Bank of America, who used to say 'the more you know, the more marketable you are.' He led by example and encouraged cross-training across all of his units, and I took it to heart. I learned as much as I could, asked for opportunities, and moved around - I didn't stay in the same job for more than a year, a year and a half for quite some time. That advice shaped how I approached my entire career and helped me build the diverse skill set I have today.

03What advice would you give to young women entering your industry?

I would say don't wait until you're ready - start and learn as you go. Stay curious, ask questions, take feedback, and don't be afraid of high expectations, because they can push you to grow. I think it's important to find people who are willing to teach you, and then when it's your turn, return the favor and help others to grow. Throughout my career, I was fortunate to have leaders who taught me invaluable lessons - one taught me that the more you know, the more marketable you are, another showed me how to teach by walking me through processes step-by-step and helping me build the algorithms so I could reproduce them on my own, and another laid the foundation for process excellence and taught us what process and control mean. Now I'm learning from my current boss how to teach leaders, trust my team, delegate, and be there to support them when needed. That's what growth is all about - learning new skills, developing, growing your team, and amplifying your influence across the organization.

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