Janel Falcon, Program Director ( In-Home Crisis Stabilization) on Influential Women

Influential Woman · Mental Health

Janel Falcon

Program Director ( In-Home Crisis Stabilization), The Priority Center

Santa Ana, CA

1Award received

Certifications · Degrees · Memberships

Degree Bachelor's in Human Services Degree Cal State Fullerton Degree Master's Degree in Social Work Degree USC Cert Licensed Clinical Social Worker (LCSW)

Her Story

About Janel

My journey into mental health began with my family history. Growing up, I watched family members on both my mom's and dad's side experience difficult situations including single-parent households and domestic violence. Both of my parents broke those cycles, and my brother and I were fortunate not to experience what they went through. I always attributed that to their resilience, and I realized I really wanted to help kids like what my mom and dad went through. When I was getting ready to graduate high school, I talked to my counselor about this, and she told me it sounded like social work. I didn't even really know what social work was at the time. I went to junior college, then Cal State Fullerton, and then USC. At each school, professors inspired me and guided me on the next steps. I had anticipated stopping at my bachelor's degree, but once I really got into the field, I understood that I really needed my master's degree to make a difference and needed to become licensed. All of my jobs have been at nonprofit agencies working with children, teens, and adolescents. Over time, I started to get into crisis work, and I realized that was kind of my thing. I really like the fast pace of it. I've been with my current nonprofit for 12 years, starting as a licensed clinician in the crisis intervention program and eventually becoming the supervisor and then director. My program is a 24-7 mental health crisis program focused on at-risk children and adolescents who have experienced crises like self-harm, suicidal ideation, homicidal ideation, or child abuse. We provide rapid stabilization, crisis intervention, safety planning, and coping skills to prevent out-of-home placement and keep the family unit intact.

Her Interview

Ten minutes with Janel

01What are the biggest challenges or opportunities in your field right now?

We are facing huge challenges right now because on July 1st, 2025, our funding model changed to fee-for-service. This means we don't get paid unless we provide the services and get reimbursed by Medi-Cal, whereas before, as a contract program, the county gave us our money every month up front. We encountered huge financial issues when this happened, especially because it coincided with a significant drop in referrals across the county due to ICE activity affecting our primarily Medi-Cal client population. For the first time in 12 years, we had to lay off staff, which was absolutely devastating to me. My program downsized from 28 staff members to about 9. The fee-for-service model also puts more demands on my team with stricter documentation guidelines and 3-day turnaround requirements. As a director, I've had to lead differently and put more emphasis on documentation and billing versus the quality of services and client care. This has been my most challenging year ever as a director, even to the point where I didn't know if I wanted to continue being in this agency and this program. The stress that comes along with it has been overwhelming. Luckily, the last 5 months we've exceeded our revenue goals and referrals have picked up, and we're hoping to go into the new fiscal year a lot stronger with better rates negotiated with the county.

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