Janell Burse

Results-driven customer success and operations leader with experience spanning healthcare technology, e-commerce, entrepreneurship, and professional athletics. Currently serving as Head of Customer Success at PointCare, leading revenue-focused strategies that help healthcare organizations improve Medicaid coverage continuity, strengthen patient access, and drive measurable financial outcomes. Previously held leadership roles at Amazon, where she delivered scalable customer success initiatives, optimized vendor performance, and enhanced strategic account growth through data-driven decision-making and operational excellence.

In addition to her corporate leadership experience, she successfully managed multi-location operations as Director of Operations at The Fit Bar, overseeing budgeting, HR, marketing, and business expansion initiatives. A former professional basketball athlete with both FIBA and the Seattle Storm, she brings a high-performance mindset rooted in teamwork, resilience, and leadership under pressure. Her career reflects a unique blend of strategic thinking, customer advocacy, operational management, and entrepreneurial innovation across diverse industries.