Jennifer Allen
Jennifer Allen is an accomplished Operations Manager with over 24 years of extensive experience in the transportation industry. Currently leading operations for paratransit in the Las Vegas metropolitan area, Jennifer has built a strong reputation for driving operational excellence and enhancing service delivery. She is deeply committed to researching best practices and developing innovative solutions that improve efficiency, customer satisfaction, and team performance.
Throughout her career, Jennifer has been recognized as a dynamic leader who excels in training, mentoring, and developing her teams to meet and exceed organizational goals. Her expertise spans operations management, project management, labor relations, dispatching solutions, transit event planning, process development, and employee engagement. She is passionate about fostering collaborative work environments that empower employees and deliver exceptional service to the communities she serves.
Jennifer is currently pursuing her Associate of Arts and Sciences degree in Business Administration and Management at the College of Southern Nevada, where she has earned honors such as the Dean’s List, Phi Theta Kappa Honor Society membership, and an invitation to the National Society of Leadership and Success. A member of the Women’s Transportation Seminar (WTS), Jennifer is dedicated to lifelong learning and leadership development, continually striving to make a meaningful impact in the transit industry.
• DOT Drug and Alcohol Testing Regulations
• Passenger Assistance Safety and Sensitivity (PASS)
• College of Southern Nevada
• Women in Transportation Seminar
What do you attribute your success to?
I attribute much of my success to the guidance and influence of my mentor, Clark Hart. His leadership and perspective helped shape how I approach challenges, people, and performance. One of the most valuable lessons I’ve taken from him is the importance of collective accountability. I firmly believe that if one department is failing, we are all failing—because true success is never siloed.
What’s the best career advice you’ve ever received?
Always ask questions!
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to follow your dreams unapologetically and stay true to who you are. It’s easy to get distracted or discouraged by outside opinions, but don’t let anyone else’s perspective diminish your energy or your purpose. Your passion, voice, and vision matter—especially in industries where women are still underrepresented. Trust your instincts, stay focused on your goals, and surround yourself with people who uplift and challenge you. Confidence grows when you stay grounded in your own truth.
What are the biggest challenges or opportunities in your field right now?
One of the biggest opportunities in my field right now is the potential for significant growth and expansion. As the industry evolves, there are new markets to explore and innovative ways to improve operations and client experiences. This growth creates space for fresh ideas, leadership development, and strategic partnerships that can drive long-term success. At the same time, managing this growth effectively poses challenges, such as scaling processes while maintaining quality and fostering a cohesive team culture. Navigating these challenges thoughtfully allows us to capitalize on opportunities and position ourselves for sustained progress.
What values are most important to you in your work and personal life?
The values most important to me both in my work and personal life are family and making a meaningful impact. Family keeps me grounded and reminds me of what truly matters, while making an impact drives my passion and purpose in everything I do. Whether leading teams, managing projects, or engaging with employees, I strive to create positive change that goes beyond just business results. Balancing these values helps me stay motivated and focused on long-term success, both personally and professionally.
Locations
Transdev North America
Las Vegas, NV 89113