Jessica Valencia, Child Protective Specialist on Influential Women

Influential Woman · Social Services

Jessica Valencia

Child Protective Specialist, NYC Administration for Children's Services

New York, NY

1Award received

Certifications · Degrees · Memberships

Degree Bachelor's Degree in Criminal Justice Degree Associate Degree in Criminal Justice Degree Minor in Law and Psychology Cert Certificate in Interpreting and Translation in Spanish Legal Member New York Cares

Her Story

About Jessica

I've been working in social services for 8 months now, after previously working as an HR assistant and workers compensation administrator. My expertise is in building community and working with immigrant families and refugees. On a typical day, I meet with clients weekly or bi-weekly to help them secure permanent housing, but before we do that, we also help them with any other services they need - sometimes mental health support when there is a presence of domestic abuse, helping them with childcare, and job search assistance. I do all of this in English and Spanish, as the community I work with is 95% Spanish-speaking clients. What inspired me to get into this field was the people in my community. Having my story makes me more accessible for them to speak up about exactly what they need. I grew up in a small town in Mexico and came back to the States as a U.S. citizen but didn't know the language, so my story is a little bit backwards compared to most people in my community. I understand that in other countries, it's not as easy to learn a new language, to adapt to another community, to just really go and make an appointment in a different language. I have families that are indigenous who don't even speak Spanish, they speak their native language, and having that cultural knowledge helps me navigate through communicating with my clients easily and really learning what they need.

Her Interview

Ten minutes with Jessica

01What do you attribute your success to?

I attribute my success to my family and resilience. I mentioned earlier that I didn't grow up in New York - I grew up in Mexico until I was young, but I was born in the States. My parents took me back to Mexico because they had the idea that growing up here, I might be misbehaved or they had this idea that growing up in the States makes you more mischievous. So I went to school there, and I came to the country not knowing the language - I mean, a U.S. citizen, but didn't know the language, so my story's a little bit backwards when it comes to my community, because a lot of people of my community came to the States. It's kind of hard for me to find that balance within my community and out of it, and I think having that identity of really embracing who I am - okay, my parents took me back, but I'm a U.S. citizen, so I might as well learn English, right? I think resilience will be the word. I know it's very used, but in every story, there is resilience in different ways, and I think resilience is my word for me. And my family, for sure.

02What’s the best career advice you’ve ever received?

The best career advice I ever received is: if you can't complain, pray. I think that's something I carry with me. If I complain about having a lot of work due, essays, or I was afraid to even apply for my senior college, one of my professors told me, okay, if you are able to complain and be afraid of it, you have time to pray. And it stays with me. Another piece of advice that really stuck with me came from my French professor. I failed one of my French classes I was taking in the summer, and maybe within 2 weeks, I was not doing the work. My professor told me, you know the language, it's very similar to Spanish, and when you first started, you were very excited about it. What happened? And then he told me, the only advice I can give you, because you were doing great, is to always go to any class with the same attitude you started with. And I passed my class. That also stayed with me throughout my career, my senior college, and even now, in other situations. It doesn't have to be really a class, but like networking, anything. Sometimes it's like you do it too much, and it's like, oh, it doesn't feel the same, it's just so repetitive, but the person receiving that information, it's not. So I always try to keep that same excitement, or to really value that person's time.

03What advice would you give to young women entering your industry?

For young women entering my industry, I would say to speak up. I used to be very shy, even for this opportunity to be published on women stories of 2026, I was hesitant to do it, but when opportunities come to you, just do it. It doesn't matter who you have to talk to, or how the person looks, or even if you don't have the proper tools to do it, just do it. As women, and I come from a background of Indigenous people, sometimes it is hard to get through that, but I think removing those labels - okay, so I'm an Indigenous woman that was taken back to Mexico - I don't introduce myself like that. I'm just, this is what I can offer, and this is what I've done, and I speak up because of who I am, not because of my background. I'm not someone that wants to hold on to the idea of, because I was born this way, or I look this way, so I should receive this.

04What are the biggest challenges or opportunities in your field right now?

The biggest challenges in my field right now are that sometimes the resources are available for vulnerable communities, but they don't do it, because even though the resources are available, there are a lot of barriers that the system itself doesn't allow them to take, because they don't have certain documents in order to move forward.

05What values are most important to you in your work and personal life?

In my work and personal life, loyalty is the most important value. I'm loyal to the work I do, I'm committed. And I think loyalty is one of the most precious values, because if you are not loyal, you cannot move forward to the next step. If you're loyal to going to the gym, so you're gonna lose weight. If you're loyal to reading, so you're gonna get better at writing and being more visually accurate, you know? I think loyalty is one of the things I try to practice as much as I can.

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