Kathleen Napoli, Hospice Education Manager on Influential Women

Influential Woman · Hospice Homecare

Kathleen Napoli

Hospice Education Manager, VNS Health

New York, NY

2Awards received

Certifications · Degrees · Memberships

Degree Franciscan Missionaries of Our Lady University (formerly Our Lady of the Lake College) Degree Baton Rouge Degree Louisiana - Nursing Member CAPC (Center to Advance Palliative Care) Member HPNA (Hospice and Palliative Nurses Association)

Her Story

About Kathleen

Growing up, I worked for my parents in my mother's restaurant and doing plumbing and heating with my father. I wanted to go to plumbing school, but my father wrote me a two-page letter about how his hip hurt and begged me to go to college, so I ended up in nursing school. I became a nurse in 2013 and worked in the hospital for about 5 years, but I was disenchanted with the hustle and bustle and wanted more time to teach patients and their families to try and keep people out of the hospital. I transitioned to acute home care where I learned bedside teaching, wound care, and procedures that were delegated to nurses. Then I found my passion in hospice in 2019 after my former manager, Roxanne Salgado, spent about 6 months telling me I needed to come to hospice. I believe that while everybody thinks it's meaningful to be a labor and delivery nurse bringing people into this world, I cannot imagine a more meaningful job than helping guide people out of this world. In that position, I had the most time with patients and families and grew professionally. During COVID, I became a clinical care manager doing nursing by phone for a couple of years. When a hospice clinical supervisor position opened up, the vice president told me I needed to be in education and made me the Hospice Education Manager. Since then, I've built up a preceptor program focusing on hands-on skills in the field rather than classroom teaching, and I work on projects including IDG AI assistance and medical aid in dying protocols. I've been known as 'the singing nurse' since my days as a patient care assistant, believing that nursing is holistic and needs to take care of mind, body, and spirit, and that music can really take care of all three.

Her Interview

Ten minutes with Kathleen

01What advice would you give to young women entering your industry?

If you don't find the meaning in hospice care that is so clearly there, consider a different field. There is something so special about being given the space to hold someone's hand as they're passing from this life to the next, so make sure that it's special to you. But it's also very important to compartmentalize and make time for self-care, because we can't give from an empty cup. Make sure you're giving the most of yourself while you're working, but then take time for yourself to recoup.

02What are the biggest challenges or opportunities in your field right now?

The challenge is always the same when it comes to nursing - it's staffing. Especially as the baby boomers age, there are just more of them than there are of us, so we're always trying to think out of the box about how we can do more with less. The other challenge is funding. As they make cuts to Medicare and Medicaid, it becomes increasingly difficult because the cost of everything is going up. The cost of all the supplies we use, the cost to pay a nurse so that they can be at a certain standard of living, those are always increasing, and the funding that we have is always decreasing. We have a great donation program at our organization because we never want to turn anybody away because they don't have the ability to pay.

03What values are most important to you in your work and personal life?

I'm not a particularly religious person, but I do believe in the golden rule - do unto others as you would have them do unto you. And then I call it the platinum rule, which is do unto others as they would have you do unto them. I'm just trying to always meet people where they are and give the best that I absolutely can.

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