Her Story
About Kortney
Kortney Forsblom is an experienced hospitality professional and General Manager of Mirasol’s Cafe, where she has been a driving force since 2010. With more than 20 years of experience in the food service industry, she has progressed from entry-level service positions to executive leadership, developing extensive expertise in restaurant operations, team development, and customer experience. A cum laude graduate of Bridgewater State University with a Bachelor of Arts in English and a concentration in Secondary Education, Forsblom combines her educational background with practical leadership experience to cultivate strong teams, meaningful workplace relationships, and exceptional guest service.
As General Manager, Forsblom oversees daily operations and collaborates closely with ownership on strategic growth initiatives, including the expansion of multiple café locations. She is recognized for her collaborative leadership style, empowering managers and employees while preserving the organization's culture through periods of change and growth. Guided by compassion, authenticity, and high standards, she fosters an inclusive environment where employees feel supported and motivated to succeed. Her commitment to balancing innovation with the traditions that define Mirasol’s Cafe has contributed to the organization's continued success and strong community reputation.
Forsblom attributes her professional success to her determination, strong work ethic, and refusal to settle for mediocrity. She encourages aspiring professionals—especially young women—to advocate for themselves, remain true to their values, and pursue opportunities with confidence and resilience. Passionate about building genuine connections with both colleagues and customers, she believes that compassion, fairness, and teamwork are the foundation of lasting leadership. Through her dedication to people-first leadership and operational excellence, Forsblom continues to make a meaningful impact within the hospitality industry.
Her Interview
Ten minutes with Kortney
01What do you attribute your success to?
I attribute my success to my drive, strong work ethic, and my refusal to settle for "good enough." From a young age, I was determined to continue growing, challenge myself, and create opportunities where none seemed to exist. By maintaining high personal standards, advocating for myself, and remaining committed to continuous improvement, I have been able to build a rewarding career and lead through periods of growth and change.
02What advice would you give to young women entering your industry?
I would encourage young women to always advocate for themselves and never settle for less than they deserve. Never allow yourself to be placed in the background—have confidence in your abilities, make your skills and values visible, and pursue opportunities that align with who you are. Stay true to your standards, continue investing in your personal and professional growth, and don't be afraid to take ownership of your career.
03What are the biggest challenges or opportunities in your field right now?
One of the greatest challenges in the hospitality industry is overcoming gender bias in leadership roles while successfully navigating organizational transitions, such as changes in ownership. At the same time, there are significant opportunities to drive strategic growth through expansion into new locations, innovative business models, and continued rebuilding and strengthening of operations following the disruptions experienced during the COVID-19 era.
04What values are most important to you in your work and personal life?
Compassion is the foundation of both my professional and personal life. I believe that understanding people's experiences helps create common ground, fosters fairness, and makes me a more approachable leader. By combining compassion with high standards, respect, and authenticity, I strive to create an environment where people feel supported, valued, and empowered to succeed.
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