Krystal Hamlet

My background has always been in accounting, though interestingly, my college degree is in sociology. When I came to DC Water 9 years ago, my experience in collections, accounts receivable, and accounts payable was already well established. I started as a collection analyst and hit the ground running, bringing in significant revenue within my first two weeks. After about 2 years in collections, I moved into billing as a billing analyst one, even though I had never worked in billing before. My supervisor encouraged me to try, and once I got the job, I was on fire. I was not only billing but also bringing in money for top accounts in Washington D.C., handling accounts billing a million dollars and more. An opportunity came up to become a senior on the team, and I applied because I had become more than just a team member. I was an advocate, always asking how I could help, offering training, and looking for new things to learn. I've been serving as a senior billing analyst for the last 3 years, and I absolutely love it because I get to bring my energy, motivation, and inspiration to the team. I get to train others while still learning myself. One of my biggest accomplishments was being part of the reclassification process for billing analyst positions. I advocated strongly for the BA1 team members to be reclassified to BA2 positions because they were doing vital work bringing in revenue for the company. Even after I moved from a union role to a non-union role, I stayed at the table having tough conversations and voicing my concerns. Eventually, in 2024, the young ladies who were BA1s were reclassified to BA2s with higher grades and pay raises. It was such an honor to see those teammates move up and excel, and then to help train a brand new team of 3 or 4 people from scratch alongside my supervisor.