Laura M.

I've been in my field since 2010 when I graduated from grad school, and I've been with Morrison Healthcare for the last 13 years. I started in operations in hospitals for 8 years, working hands-on with my employees to make sure the food going up to patients was correct and more than just hospital food, while ensuring our patient programs were running as expected. For the last 5 years, I've been part of our patient solutions team, working on technology, innovation, and helping accounts with their patient programs. I've been in my current role as Director of Patient Solutions Support Team for 2 months now. In this role, my team supports any new openings with Morrison Healthcare, transitions to technology, and helps implement them. I work remotely now, which is great because I was on the road more before this promotion. This position is national, so it can be from the West Coast to the East Coast, depending on who needs our help. I'm very data-driven with an analytical brain, so I can look at a problem and process improve it using Six Sigma principles. One of my most notable achievements is creating an automated workflow generator for our bedside programs that helps us create customized programs for patients. Finance helped me with it, we got our macros, and it's taken so much time and pressure off. Another accomplishment I'm proud of is when I had to teach myself how to be an executive chef for a year when we were down that position. I had to learn how to do everything they do and actually feed 400-plus people, which was a huge accomplishment.