Madra C. Thomas-Moore
Madra Thomas-Moore is a strategic leader in credit bureau reporting and compliance, with extensive experience enhancing mortgage servicing operations, elevating audit outcomes, and guiding teams through complex regulatory environments. She specializes in improving reporting accuracy, building robust compliance frameworks, and driving operational excellence across diverse loan portfolios. Throughout her career, Madra has implemented transformative systems that significantly improved organizational performance and saved $3.3 million. Her leadership is grounded in integrity, data-driven decision-making, and a commitment to operational excellence, consistently maintaining 98%+ quality and compliance audit performance.
In addition to her corporate expertise, Madra is the Owner and Founder of Open Hands Emporium, an e-commerce venture launched in 2025, and is pursuing certification as a Certified AI Consultant. She is currently enrolled in a Doctorate in Executive Leadership at Colorado Technical University, following a Master’s in Global Leadership from the same institution. Madra focuses on integrating AI and ethical leadership principles to support responsible decision-making and human-centered organizational transformation, helping organizations adopt emerging technologies with transparency, accountability, and integrity.
Madra is passionate about leading teams, optimizing systems, and giving back to her community. Her interests include painting ceramics, participating in Bible study, and dance ministry. She actively supports charities such as Women in Transition, volunteers at her church, and serves on the board of Thomas Open Hands. Her expertise spans executive leadership, credit bureau compliance, AI integration, risk management, organizational development, process optimization, and strategic communication. Madra’s mission is to empower others, lead with integrity, and guide organizations in leveraging technology to achieve sustainable, people-centered growth.
• Columbia College - BSBA
• Colorado Technical University - MBA
• Lean Six Sigma
• Women in Transition
• Thomas Open Hands
What do you attribute your success to?
I attribute my success to my faith in God and the unwavering support of my mother and family. Their guidance, encouragement, and belief in me have been instrumental in shaping both my personal and professional journey, providing a foundation that has allowed me to pursue my goals with confidence and purpose.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is to maintain a strong mindset and never doubt your abilities. Confidence, resilience, and self-belief are essential for navigating challenges, seizing opportunities, and achieving long-term success.
Locations
Open Hands Emporium
Zion, IL 60099