Unlock the secret to career longevity if you work in support, manage a team, or just want to be healthy in your career. This article helps you build the foundation you need and want.
Her Story
About Marie
Marie Donaldson is a seasoned IT and process management professional with over 35 years of experience, currently serving as Manager of Lifetime Employee Support at Excellus Blue Cross Blue Shield. She specializes in building high-performing teams that provide dedicated support for Workday software and respond to employee and retiree needs across the organization. With degrees in Computer and Information Sciences from Colorado Technical University and Business Administration from Central City Business Institute, Marie combines technical expertise with business acumen to deliver efficient, human-centered solutions.
Throughout her career, Marie has demonstrated a strong commitment to team development and operational excellence. She has successfully led multiple projects, including developing ERP support center operations and implementing finance technology initiatives. Her certifications in SHRM-CP, CCSP, Excel Value Stream Mapping, Six Sigma Foundations, and cross-cultural communication allow her to leverage data-driven insights and quality standards to improve processes and enhance organizational performance.
Beyond her professional responsibilities, Marie is passionate about mentorship, stress management, and work-life balance. She actively volunteers with Veterans of Foreign Wars (VFW) programs such as Toys for Tots and Honor Flight and speaks to professional and student groups about managing stress for career longevity. Her philosophy centers on cultivating a supportive, trained, and resilient team, emphasizing the importance of balance, customer service, and human-centric leadership in achieving sustainable success.
Her Interview
Ten minutes with Marie
01What do you attribute your success to?
I attribute my success to working hard at whatever I do, and being mindful of maintaining balance. I try to consider all perspectives in decision making, and remember that whoever you deal with is human. Leave preconceived notions at the door and be open to really listening. Work to know your customer, and in business and support especially, everyone is your customer. That’s where consistent excellence lives.
When building high performing teams I place our focus here. It’s also why I am passionate about speaking to organizations about encouraging their employees (or students entering the workforce in a support role or otherwise) to be accountable to themselves and create a stress management blueprint. I can attest in the support field we all demand excellent customer service, but at what cost? If your employees don’t have a plan to manage stress, your team will suffer and so will your delivery. That said: part of my success is: I make sure to walk the walk.
02What’s the best career advice you’ve ever received?
The best career advice I've ever received is to, as a woman, own what you know, and be proud of that, and at the same time own what you don't, and be open to learn.
03What advice would you give to young women entering your industry?
For young women going into my line of work, ( besides always working hard) I would say develop emotional intelligence in addition to the technical skills. It will be invaluable no matter where you land in your career. I would also put a focus on a continuous learning mindset. As fast as technology evolves, you will never be bored, knowledge is power. And of course: maintain balance in your life.
04What are the biggest challenges or opportunities in your field right now?
I think the biggest challenges in our field (and many others as well) is the need to do maximize outcomes with restrained spending, while keeping great resources in a highly competitive market. The opportunity for employees in this is learning as much as you can cross functionally to build skill sets you may not normally have time or immediate access to learn.
05What values are most important to you in your work and personal life?
The values most important to me are leading by example, mentoring others, listening actively, and showing empathy in both work and personal life.
Her Content Hub
Articles by Marie
The Stress Management Blueprint
Creating a plan to safeguard the career longevity you deserve.
The Stress Management Blueprint
A personal strategy to prevent burnout before it costs you your career
By Marie Donaldson, SHRM-CP, CSSP
Burnout is no longer a fringe conversation—it’s a workplace reality. Even as organizations invest more heavily in wellness initiatives and mental health awareness, employees across industries continue to report record levels of exhaustion, disengagement, and stress.
The problem isn’t a lack of awareness. It’s a lack of ownership.
Burnout Isn’t Going Away
According to Gallup, 76% of employees report experiencing burnout at least sometimes, with 28% saying they feel burned out very often or always. In 2020, the World Health Organization officially recognized burnout as an occupational phenomenon.
In the technology sector, the numbers are even more alarming. More than three-quarters of tech professionals have experienced burnout, and 77% attribute it to decreased productivity and declining service quality. IT support roles, in particular, frequently experience turnover rates exceeding 25%, with burnout listed as the number-one contributor. (Deloitte)
Perhaps most telling: a 2016 study found that 38% of employees who left a job due to burnout left their next job within a year. (Journal of Applied Psychology) Changing jobs without addressing the root cause often leads to the same result—just with a different title.
The One Statistic You Can Control
100%: Your accountability to yourself.
Self-accountability for burnout is not about blame. It’s about boundaries.
Organizations can offer benefits, flexibility, and support programs, but if you don’t actively protect your time, energy, and well-being, burnout will still take hold. No one else can prioritize that for you.
Burnout prevention requires awareness, proactive decision-making, and a commitment to maintaining your health alongside your performance.
The Body Knows Before You Do
Burnout rarely announces itself dramatically. More often, it whispers through physical and cognitive signals we learn to ignore:
- Chronic fatigue that doesn’t improve with rest
- Difficulty concentrating or finishing tasks
- Sleep disturbances
- Frequent headaches
- Digestive issues
- Increased illness or lowered immunity
Any one of these symptoms can be dismissed. Together, they form a pattern. Paying attention to when these symptoms appear—and what’s happening around you at the time—is the first step toward change.
Introducing the Stress Management Blueprint
A Stress Management Blueprint is a personal, written plan designed to help you recognize stress early and respond to it intentionally—before it escalates into burnout.
Think of it as preventive care for your career.
The structure is simple:
WHEN a specific stressor or signal appears,
I WILL take a specific action that counters or relieves it.
The key is specificity. “WHEN” statements should describe clear triggers—physical symptoms, emotional reactions, or work patterns. “I WILL” statements should outline realistic actions that are immediately accessible and meaningful to you.
A Real-World Example
WHEN:
I realize I’ve been working straight through lunch, my head is aching, and I feel irritable.
I WILL:
Step outside without my phone, stand on the grass, and breathe fresh air for a few minutes.
I WILL:
Leave my office, close the door, and take a five-minute walk down the street and back.
These actions don’t eliminate stress—but they interrupt it, reducing the likelihood of long-term damage.
Where Your Blueprint Begins
Your Blueprint can start at two key points: before you accept a job or while you’re already in one.
During the Interview Process
Asking the right questions is an act of self-respect. Understanding workload expectations, team dynamics, support systems, and turnover rates helps you anticipate stress rather than react to it later.
Workload Expectations:
Can you describe a typical work week for this role?
Team Dynamics:
How does the team handle high workload periods or peak times?
What strategies does the team use to support one another during stressful times?
Work-Life Balance:
What is the company’s stance on work-life balance?
Are there flexible working hours or remote work options available?
Employee Support:
What resources does the company offer to help employees manage stress and avoid burnout?
Are there any wellness programs or initiatives in place?
Performance Expectations:
How do you measure success in this role, and how often is performance reviewed?
What kind of support can I expect if I’m struggling to meet performance targets?
Company Culture:
Can you describe the company culture and how it supports staff well-being?
How does the company celebrate successes or recognize employee contributions?
Training and Development:
What opportunities for professional development and training does the company offer?
How does the company support employees in adapting to new technologies or processes?
Turnover Rates:
What is the typical tenure for employees in this role or department?
What has been the turnover rate in this position recently, and what do you believe contributes to it?
If You’re Already Employed
Honest reflection is essential:
- What consistently causes me stress?
- How do I typically react under pressure?
- Am I setting boundaries between work and personal life?
- Do I take breaks—or push through at my own expense?
Stress accumulates gradually, and unhealthy patterns become normalized unless they’re examined. Revisiting your Blueprint regularly keeps you aware as your role—and life—changes.
Write It Down. Make It Visible.
A Stress Management Blueprint isn’t a vague intention—it’s a commitment. Write it down. Post it where you can see it. Review it annually.
Burnout thrives in autopilot mode. Awareness, intention, and action disrupt it.
There’s an old joke in IT: “There’s no crying in IT.”
That’s because people don’t cry—they quit.
A Stress Management Blueprint helps ensure you don’t have to.
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