Gratitude shifted my daily thinking. Little victories reminded me how far I’ve come and how much I have to offer. I stopped chasing perfect and started embracing the journey and progress. Confidence comes from consistency.
Martha Young · In Her Own Words
Her Story
About Martha
Martha Young is a dynamic and visionary leader with over two decades of experience driving strategic transformation across diverse industries, including retail, finance, healthcare, and supply chain operations. As the founder of Martha Young Consulting, she specializes in customer experience enhancement, operational excellence, and business transformation. Her leadership is marked by a commitment to delivering high-impact results through contact center optimization, agile methodologies, and global outsourcing strategies. Martha's ability to map the customer service lifecycle and lead large-scale organizational change initiatives has consistently resulted in improved efficiency, cost savings, and elevated customer satisfaction.
Prior to founding her consultancy, Martha held senior leadership roles at Amazon Business and Target Corporation, where she led complex programs focused on customer journey optimization, facilities management, and strategic vendor partnerships. She holds a Master's degree in Organizational Management and Leadership from Concordia University-St. Paul and a Bachelor's degree from the College of Saint Benedict, where she remains an engaged alumna and volunteer board member. A certified LEAD and Lean Six Sigma professional, Martha brings a holistic, people-centered approach to problem-solving and innovation—cementing her reputation as a trusted advisor, mentor, and agent of change.
Her Interview
Ten minutes with Martha
01What do you attribute your success to?
I attribute my success to my ability to build genuine personal relationships and truly listen—it's my superpower and the foundation of every meaningful connection and successful outcome I've achieved.
02What’s the best career advice you’ve ever received?
The best career advice I’ve ever received is to always stay curious, believe in yourself, and remember that while ambition is important, you have to be mindful of how close you fly to the sun—because even the brightest path can come with risks.
03What advice would you give to young women entering your industry?
My advice to young women entering this industry is to stay committed to building your network and remember—you don’t have to change the world overnight; meaningful impact comes one step, one relationship, and one opportunity at a time.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges—and opportunities—in my field is clearly articulating your purpose and value from day one, while driving meaningful change that leads to measurable growth for the client.
05What values are most important to you in your work and personal life?
Authenticity, family, positivity, humility, wellness, and service are the core values that guide both my work and personal life—they keep me grounded, connected, and purpose-driven in everything I do.
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