Mishay U. Benson

Mishay Benson is a customer experience and operations leader known for building people-centered onboarding strategies that drive growth, retention, and long-term business impact. As Director of Customer Onboarding at SambaSafety, she leads teams focused on helping customers successfully adopt and maximize complex SaaS solutions within the risk management and safety industry. With more than a decade of experience spanning customer success, technical support, operations, and healthcare administration, she has developed a reputation for creating scalable systems, cultivating strong leadership teams, and delivering onboarding experiences that place the customer at the center of every decision. Passionate about the connection between operational excellence and human connection, Mishay believes onboarding is far more than a process — it is a powerful engine for trust, value creation, and sustainable growth.

Her educational journey began at Central New Mexico Community College, where she earned a business degree with the original goal of launching a food service and catering business. After briefly attending the University of New Mexico, she shifted her focus toward personal development, leadership, and communication. Determined to strengthen her ability to influence and inspire others, she pursued certifications in professional speaking through Jeremy Anderson and mental performance coaching through Dr. Caroline Leaf. Mishay believes that investing in communication, emotional intelligence, branding, and personal growth has been just as impactful as traditional education in shaping her career and leadership style. Her commitment to continuous learning has allowed her to bridge operational strategy with empathy, helping both customers and teams navigate change with confidence and clarity.

Before joining SambaSafety, Mishay held leadership and program management roles with Molina Healthcare, where she supported large-scale reporting initiatives, training programs, and healthcare operations across New Mexico. Since joining SambaSafety in 2018, she has steadily advanced through multiple leadership positions, including Customer Success Manager, Team Manager of Customer Success, Senior Manager of Escalations, and Director of Customer Operations before assuming her current role. Known for her people-first mindset and passion for leadership development, she is deeply committed to helping others grow personally and professionally. Outside of her corporate leadership work, Mishay is an advocate for mental wellness, resilience, and intentional living, often sharing insights about recovery, mindset, and workplace well-being. Guided by faith, discipline, and a desire to create meaningful impact, she continues to inspire teams and customers through authentic leadership and a relentless commitment to service.