Our true professional callings are often unveiled through unforeseen life experiences, guiding us toward paths that prove transformative or essential.
Robin Sayles Upshur · In Her Own Words
Her Story
About Robin
Robin Sayles Upshur, PharmD, is a seasoned pharmacy leader with more than two decades of experience advancing pharmacy operations, medication management, and behavioral health services across hospital and healthcare systems. She currently serves as Pharmacy Operations Director for Riverside Health at Riverside Mental Health and Recovery Center in Hampton, Virginia, while also serving consultant for opioid treatment center clinics and other outpatient services. Throughout her career, she has demonstrated expertise in healthcare leadership, pharmacy automation, regulatory compliance, and patient-centered care, consistently driving operational excellence while improving medication access and clinical outcomes. Upshur began her healthcare career as a pharmacy technician in New Jersey before earning her Doctor of Pharmacy degree from Long Island University Arnold & Marie Schwartz College of Pharmacy and Health Sciences in 2003. She has held progressive leadership positions with organizations including HCA Healthcare, Bon Secours Health System and Riverside Health System, overseeing pharmacy operations in acute care hospitals, psychiatric facilities, and behavioral health settings. Her accomplishments include developing a long-acting injectable (LAI) clinic for patients with schizophrenia, bipolar disorder and substance use disorders, implementing patient assistance programs, leading pharmacy automation initiatives, and collaborating across multidisciplinary teams to expand access to behavioral health services and opioid treatment programs. Beyond her executive leadership, Upshur is deeply committed to professional service, education, and community outreach. She serves on the Grants Committee of the Virginia Society of Health-System Pharmacists, maintains involvement with her alma mater through its alumni board and student mentorship programs, and supports healthcare ministry through New Life Outreach Church. A member of organizations including the VSHP, American Association of Psychiatric Pharmacists and NAMI, she is recognized for her dedication to advancing behavioral healthcare, reducing stigma surrounding mental illness and substance use disorders, and empowering patients through compassionate, family-centered care. Her outstanding contributions have earned honors including the Operational Excellence Award in 2025 and Woman of the Year in 2013/2014.
Her Interview
Ten minutes with Robin
01What do you attribute your success to?
I attribute my success to more than 24 years in pharmacy, including six years in behavioral health leadership, and to the journey that took me from pharmacy technician to director. My passion for improving mental health through medication management, patient assistance programs, and reducing stigma has been my driving force. Supported by my education at Long Island University and guided by my faith, I have remained committed to my lifelong dream of becoming a pharmacist and to making a meaningful difference in the lives of those I serve.
02What’s the best career advice you’ve ever received?
The best career advice I ever received came from two incredible mentors who believed in me before I believed in myself. My fifth-grade teacher, Miss. Flannery, encouraged me to look beyond my challenges, and my high school chemistry teacher, Dr. Munson, inspired me to pursue my dream of becoming a pharmacist. Their belief in my potential taught me to never let obstacles define my future and to always follow my purpose with confidence.
03What advice would you give to young women entering your industry?
My advice to young women entering this industry is to get involved, stay engaged, and never underestimate the difference you can make. Seek opportunities to give back, support the next generation, and contribute to the growth of the profession. A career built on service, purpose, and compassion can bring not only personal fulfillment but also a lasting impact on the lives of others.
04What are the biggest challenges or opportunities in your field right now?
One of the greatest opportunities in my field is the ability to make a meaningful difference in the lives of others every day. While the work can be challenging, my role allows me to improve patient outcomes, expand access to care, and advocate for those living with behavioral and mental health conditions.
05What values are most important to you in your work and personal life?
The values that matter most to me are faith, compassion, service, and family. I am passionate about using my skills to help others, whether through my work in behavioral health, community outreach, professional organizations, or church ministry. I also value maintaining a healthy balance by spending quality time with my husband and enjoying life's simple moments, which keep me grounded and inspired to continue serving others.
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