Samantha Whitehead
Samantha Whitehead is a seasoned Training & Development Manager with a proven track record of transforming call center teams into high-performing, results-driven units. Based in Lake Worth, Florida, she leads with a hands-on, data-driven approach that enhances productivity, drives sales, and fosters leadership excellence. Samantha is recognized for designing innovative training programs, coaching agents to exceed goals, and cultivating a culture of accountability and recognition that empowers teams to thrive.
Her career journey began in analytics and workforce forecasting, progressing into leadership and operations roles following a pivotal transition in 2018. Since joining Finmax Smart Capital, Samantha has advanced from frontline agent to manager, ultimately overseeing training and development initiatives. What began as a job became far more than a role—it became a place of encouragement, belief, and opportunity, fueled by determination and the unwavering support of ownership and operational leadership. Surrounded by leaders who cheered her on, trusted her judgment, and gave her space to grow and find her voice, she discovered her calling.
Samantha has also partnered with operational leadership to transform vision into action—building scalable operations, driving business formation, and shaping strategic planning. Her entrepreneurial leadership and strategic insight have been instrumental in fueling sustainable growth at RS Property Services Group, reflecting a rare combination of vision, execution, and impact.
Her professional focus emphasizes team development, performance optimization, and mentoring emerging leaders with humility and empathy. Committed to lifelong learning, Samantha holds an Associate degree, a Bachelor of Applied Science from Palm Beach State College, and a Certificate in Women’s Entrepreneurship from Cornell University. She is currently pursuing an MBA at Florida Gulf Coast University.
Beyond her professional achievements, Samantha is a survivor of domestic violence and homelessness—and a mother of three sons. Her rise was never about proving anyone wrong; it was about showing her children what perseverance looks like. She made a promise that she would not be broken, buried, or silenced—and she kept it. Today, she leverages her experiences to mentor women, champion resilience in leadership, and inspire others to overcome barriers while building meaningful, impactful careers.
• Notary Public State of Florida
• Remote Online Notary Public State of Florida
• Ordained Minister
• Cornell University -Certificate-Women's Entrepreneurship
• Palm Beach State College - Associate in Arts
• Palm Beach State College -BAs-Supervision and Management
• Business Leadership Club
• Women in Power
• Phi Theta Kappa Honor Society
• Chi Omega
• The Lord's Place
What do you attribute your success to?
Never giving up and constantly fighting for myself.
And never stop praying.
What’s the best career advice you’ve ever received?
There is no glass ceiling.
What advice would you give to young women entering your industry?
My advice to young women entering this industry is simple but powerful: keep pushing forward, trust in your abilities, and break through the limits others may try to impose. Embrace challenges and use every hardship as fuel to grow, lead, and make your mark.
What are the biggest challenges or opportunities in your field right now?
Every challenge faced became an opportunity to prove not just what could be endured—but what could be built.
Being honored is not just for what has been achieved, but for what is represented: an underdog who refused to stay down, a survivor who turned pain into purpose, and a woman who rose from survival into leadership. My story resonates with women still fighting to be seen, reminding them that even after trauma, struggle, or doubt, it is possible to reclaim your voice, pursue your purpose, and lead with confidence.
"I stand not only for myself, but for every woman who’s been underestimated, overlooked, or silenced. We rise, we lead, we make our mark—and nothing can stop us."❤️-SLW
What values are most important to you in your work and personal life?
Perseverance and heart. If you want it you can achieve it.