Her Story
About Sarah
I've been in the loss prevention field for about 9 years, and I currently serve as a District Loss Prevention Manager for TJX Companies, where I oversee anywhere from 10 to 28 stores at any given point. In my role, I'm responsible for sustaining shrink reduction programs, executing loss prevention awareness initiatives, conducting interviews and investigations for associate theft, overseeing shoplifter programs, and managing physical security in the buildings. I manage anywhere from 20 to 30 direct reports at any given time. I started my career after graduating with a degree in economics and sociology from Fairleigh Dickinson. I began with Enterprise Holdings, relocating to Florida to do investigations for insurance fraud and car accidents. While there, I sponsored myself through Wicklander and Zulowski interrogation training, and through that class, I networked my way into TJX Companies. I started as an investigator with a primary focus on internal investigations, working with associates that were causing loss. After completing a series of stretch and developmental assignments, I became a district loss prevention manager in 2020, and I've been in this role for about 6 years. I work in a very high-volume market with high sales volume but also very high shrink activity, so it's been very busy. What I love about this industry is that it's very fast-paced, there's something different every day, you can see a direct impact of your work, and you're stopping bad things from happening that directly impact customers and the entire community, which makes it a very fulfilling job.
Her Interview
Ten minutes with Sarah
01What do you attribute your success to?
I would attribute my success to my mother's best friend, who was actually in loss prevention. Growing up, she was a very strong woman to me - very direct, with really good career goals and a really awesome job all the time. Having conversations with her gave me that initial push into this industry. I think that without her, I'm not sure that I would have been able to sponsor myself through the interrogation training course and put myself out there. Beyond that inspiration, I've been very blessed throughout my career, both at Enterprise and at TJX, to have very strong female leadership that has been very empowering. I've been lucky to never be discouraged, and that strong leadership has helped me recognize and support the women that I hire as well. The fact that I can see a direct impact of my work every day, and that I'm stopping bad things from happening that directly impact customers and the entire community, makes this a very fulfilling job that keeps me motivated.
02What advice would you give to young women entering your industry?
I would say that just because something has been done a certain way for the last 20 years, that doesn't mean that's the way it will continue. Just because it's always been a man's job to do this, or it's been typically a man's role to be in this field, that doesn't necessarily limit you, and especially not at the current company that we're at. I think it's important to take those preconceived ideas, especially about inclusiveness and diversity - and that does apply to gender as well, not just hiring people of different ethnicities, but also involving people of different genders. With the gender gap especially, make sure that we don't hold onto those preconceived ideas and really approach it with an open mind. If you yourself have a preconceived idea about how someone might treat you, that can always negatively impact the way that you go into a situation, so just make sure we're leaving those behind and approaching things with an open mind. I still consider this industry to be very male-dominated, and I think there are a lot of preconceived stereotypes about being in this industry, especially for women. My employees often say things like 'oh, well, I'm a woman, I can't stop a shoplifter,' but I've been able to help recognize and overcome that with the women that I hire.
03What are the biggest challenges or opportunities in your field right now?
I would still consider this industry to be very male-dominated. Obviously there are a lot of women in the field now, but I would still consider the majority of people in this role to be men, which can be intimidating, especially with my employees that I hire. They're very nervous - they say things like 'oh, well, I'm a woman, I can't stop a shoplifter, or I can't do that.' I think there's a lot of preconceived stereotypes about being in this industry, especially for women. When it comes to being a woman in this field, it can be intimidating. The field is very much retired law enforcement or just male-dominated in general, and I think that has been probably the biggest thing that I've had to overcome, especially with the people I hire. However, I've been very blessed throughout my career, both at Enterprise and at TJX, to have very strong female leadership that has been very empowering, so I've been lucky to never be discouraged by that. I've also been able to help recognize and address these challenges with the women that I hire as well.
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