When the path didn't exist, I built one for my students—and it became the foundation for my own growth as a leader.

They said I couldn't withstand the storm, but in the Army, I built solutions where no path existed. By leading with respect and kindness, I proved I am the storm.

We all fall and face obstacles, but having a clear vision of your goals and a mindset that refuses to accept failure keeps you moving forward. Even the smallest steps matter, because progress is progress. It’s okay if your goals don’t happen on your timeline, what matters is that you keep going until they do.

When I saw the gap in how companies scaled Customer Success without adding overhead, I built Key Focus Group to deliver global excellence with agility. By developing my own methodology and framework, I transformed what didn’t exist into a proven path that helps businesses grow, retain clients, and thrive internationally.

Dreams do not work unless you do!

When no clear path existed, I didn't wait for doors to open— I built them. I leaned into my strengths to create opportunities that didn't yet exist.