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Excessive Force From The Eyes of a Correctional Officer

Understanding the Gray Zone: Examining Force, Accountability, and the Complexities of Correctional Officer Decision-Making in High-Stress Environments

Kenisha Morgan, MBA, BS, AS
Kenisha Morgan, MBA, BS, AS
Senior Claims Technician
Health Care Service Corporation
Excessive Force From The Eyes of a Correctional Officer

Correctional officers face high-stakes environments where maintaining order often requires quick decisions about the use of force. From my perspective, what appears as excessive force to outsiders may stem from split-second needs to protect themselves, colleagues, or inmates from harm.

Daily Realities

Prison culture is tense, with constant inmate assaults or riots priming officers for defensive actions. Minimum force, such as take-downs or restraints, is often essential to regain control. Institutional policies typically demand only “reasonably necessary” force. Yet reports show incidents like group beatings or prolonged shackling exceeding this standard, often without cameras or follow-up care.

When Force Turns Excessive

Officers may witness retaliation against those who file complaints, fostering a “code of silence” where unjustified violence goes unchecked. Courts generally require proof of malicious intent—such as harm inflicted after compliance—but minor injuries rarely qualify as unconstitutional.

In places like New York jails, more than 30 use-of-force events per 100 inmates per quarter highlight systemic issues, with officers feeling that policies inconsistently curb aggression.

Path Forward

Training increasingly emphasizes de-escalation, but many officers call for stronger accountability systems to distinguish legitimate discipline from brutality. Documenting injuries and filing grievances—despite the risks—remains a key avenue for inmates seeking justice.

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