Member Voices

I Didn't Realize How Much My Workplace Had Changed Me Until I Left

How a Toxic Workplace Nearly Destroyed My Confidence—and What a Healthy One Taught Me About Leadership

I've always been someone who takes a lot of pride in my work. Maybe too much at times. I've spent my career building relationships, taking on new challenges, and trying to be someone my colleagues can depend on. I genuinely enjoy what I do, and I've always believed that working hard, treating people well, and caring about the organization you represent are important.

But a few years ago, I found myself in a workplace that nearly destroyed my confidence, and if I'm being completely truthful, it affected just about every other part of my life, too.

It's difficult to explain what happens when you're in an unhealthy work environment for an extended period of time. From the outside, things can look perfectly normal. You're going to meetings, answering emails, meeting deadlines, and doing your job. You might even be doing it well. But internally, something is changing.

For me, it was the constant second-guessing. I started questioning decisions I had previously made with confidence. I worried about conversations before they happened and replayed them long after they were over. I became overly concerned with how people might react to things that should have been completely ordinary. I was anxious all the time, and eventually, I started to believe that maybe I was the problem.

That was probably the hardest part. I've never been someone who lacks ambition or confidence in my abilities, but after enough time in that environment, I genuinely began to question whether I was good at my job. I wondered if I was too sensitive, too outspoken, or somehow not cut out for the career I had spent years building.

And I stayed.

I think that's something people who haven't experienced a toxic workplace sometimes struggle to understand. Why wouldn't you just leave?

The answer is complicated. You have bills to pay. You have professional relationships you care about. You've invested years in your work, and you don't necessarily want to walk away from something you've helped build. You keep hoping things will get better. You convince yourself that the next conversation, the next project, or the next few months will somehow be different.

And sometimes you're so worn down that you don't have much confidence left to imagine starting over.

I wish I could say I handled it all gracefully, but I didn't. There were times when I was angry, emotional, exhausted, and probably not the best version of myself. I brought stress home with me. I wasn't always as present with the people I loved as I wanted to be. I spent far too much time thinking about work when I should have been enjoying my life.

I was embarrassed by how much it was affecting me. I had always thought of myself as a strong person, and I couldn't understand why I couldn't just shake it off. Looking back, I think I had confused being strong with being able to tolerate anything.

When that chapter of my career finally ended, I thought I would immediately feel better. And in some ways, I did. But I was surprised by how much of that experience I carried with me.

I was nervous about making mistakes. I questioned compliments. I worried about disappointing people, even when they had given me absolutely no reason to feel that way. I had gotten so used to anticipating problems that I didn't really know how to stop.

Then I started working somewhere different.

I don't think I fully appreciated what a healthy workplace could feel like until I experienced one after spending so much time in an unhealthy environment.

People were kind to me. Not because they wanted something or because I had done something extraordinary, but simply because that's how they treated one another. My opinions were respected. I could ask questions. I could disagree with someone without worrying that it would become a much bigger issue. When I did something well, people acknowledged it. When something needed to be improved, we talked about it and moved on.

It sounds so basic when I write it out, and maybe that's what makes it so significant.

These are things we should all be able to expect from our workplaces.

I remember realizing that I wasn't spending my evenings worrying about the next day anymore. I could actually leave work at work. I was enjoying conversations with colleagues again. I was coming up with ideas, taking initiative, and feeling excited about projects instead of just trying to get through them.

Little by little, I started feeling like myself.

I also started to understand how much of my personality had been affected by the environment I was in. I hadn't lost my creativity or my ability to lead. I hadn't suddenly become less capable. I had just spent a long time in a situation that made it difficult to feel confident in any of those things.

That realization was both comforting and upsetting. It was comforting because I was beginning to trust myself again, and upsetting because I realized how much time I had spent believing things about myself that weren't true.

I think about this experience often now, especially as someone in a leadership position.

We talk a lot about workplace culture, but I don't think we always appreciate how personal it is. We tend to measure it through employee engagement, retention, benefits, and professional development opportunities. All of those things matter, but they don't tell the whole story.

Workplace culture is also how someone feels when their manager calls them into a meeting. It's whether people feel comfortable admitting they don't know something. It's whether employees can make a mistake without being made to feel incompetent. It's whether people trust that they'll be treated fairly, even when there's a disagreement.

And it's whether they can go home at the end of the day and enjoy their lives without spending the evening recovering from work.

Having experienced both sides, I can tell you that the difference is enormous.

I am incredibly grateful for the workplace I'm part of today. Not because everything is perfect or because we never have difficult days, but because I work with people who genuinely care about one another. I'm trusted to do my job. I'm encouraged to share ideas. I can have honest conversations, ask for help, and make decisions without constantly worrying about how they'll be received.

I feel respected, and I know how much that matters.

I also notice things now that I might have taken for granted earlier in my career: a colleague checking in after a difficult day, a supervisor offering encouragement, someone giving credit where it's due, and people being able to laugh together, disagree respectfully, and still enjoy working alongside one another.

None of those things should be unusual, but I appreciate them more than I can probably explain.

And the experience has changed the way I want to lead.

I never want someone who works with me to feel the way I once felt. I want people to know that they can come to me with a problem, that their ideas matter, and that making a mistake doesn't change my opinion of their value. I want to be direct and honest, but also kind. I want people to feel challenged in their work without feeling afraid of the people they work for.

I know I'm not going to get that right every single time. No leader does. But I think being aware of the impact we have on others is a pretty important place to start.

One thing I want to make clear is that I'm not grateful for what happened to me. I don't look back on that period of my life and think it was some wonderful lesson I needed to learn. It was painful, it affected my confidence and my personal life, and I would have been perfectly happy to have learned about leadership in a less difficult way.

I am grateful for where I am now. I'm grateful that I can enjoy my work again. I'm grateful that I can be ambitious without feeling constantly anxious. I'm grateful for the people who have reminded me, sometimes without even realizing it, that I am good at what I do. And I'm grateful that I didn't let one chapter of my career determine how I felt about myself for the rest of my life.

For a long time, I felt embarrassed that I had allowed a workplace to affect me so deeply. I thought I should have recognized what was happening sooner or been strong enough to handle it differently.

I don't feel that way anymore.

I was doing my best in a situation that was taking far more out of me than I understood at the time. And while I can't change what happened, I can appreciate how far I've come.

I hope that anyone reading this who is struggling in a similar environment knows that a job should not cost you your confidence, your happiness, or your sense of self. There are workplaces where people are treated with kindness and respect, where good work is appreciated, and where you don't have to spend every day wondering what you've done wrong.

I know because I finally found one.

And after everything, I can't tell you how much it means to be able to say that I genuinely love going to work again.

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About the Author Jessica Biber Director of Community Engagement, Mount Sinai Memorial Parks and Mortuaries

Jessica Biber is a strategic marketing and communications leader with over a decade of experience in PR, nonprofits, and community engagement. As Director of Community Engagement at Mount Sinai Memorial Parks, she leads integrated marketing and communications initiatives while creating approachable conversations around grief and end-of-life care. Her distinctive background combines entertainment PR with nonprofit…

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