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Some of the skills we bring to work weren't learned at work.

How Life's Difficult Decisions Shape Us as Leaders

This past week reminded me of that.

I flew to Texas to help my elderly father while my sister was hospitalized. She has special needs, which meant that as her condition improved, our decisions didn't necessarily become easier. They simply changed.

There were medical decisions to understand. Care facilities to evaluate. Questions to ask. Different recommendations to consider. My father's needs mattered. My sister's needs mattered. I still had professional responsibilities of my own.

And sometimes, there wasn't a perfect answer - just the responsibility to gather the best information available and make the best decision we could.

It occurred to me somewhere in the middle of all of this that we often talk about professional development as though it happens exclusively in professional settings.

It doesn't.

Life teaches critical decision-making, too.

It teaches you how to separate urgency from importance when everything feels urgent.

It teaches you to ask another question when something doesn't make sense.

It teaches you that compassion and accountability aren't competing values. You can care deeply about someone and still have to make difficult decisions in their best interest.

It teaches you to listen to experts without surrendering your own responsibility to understand what is being recommended.

And it teaches you that sometimes leadership isn't having the answer. It's being willing to carry the responsibility for helping find one.

Those lessons come back to work with us.

They affect how we respond when a team member is struggling. How we evaluate risk. How comfortable we are making decisions with incomplete information. How quickly we judge someone whose life outside of work we know nothing about. And perhaps most importantly, how seriously we take the responsibility that comes with making decisions that affect other people.

We don't leave our life experience at the door when we go to work.

We bring it with us.

Some of our most valuable professional skills may have been developed in moments that never appeared on a résumé, never earned a certification, and never happened in a conference room.

Life has a way of developing leaders, too.

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About the Author Tracy Queensberry, MSM Governance, Modernization & Operational Execution

Tracy Queensberry, MSM, is an enterprise governance and transformation leader specializing in the intersection of information governance, operational execution, regulatory compliance, and organizational change. With more than 15 years of experience across federal, laboratory, and highly regulated environments, she has led large-scale modernization initiatives that align policy, technology, and business operations.…

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