Erica N. Jamison
Erica Jamison is the Office Manager at Blue Ridge Cancer Care in Roanoke, Virginia, bringing over five years of dedicated experience in healthcare alongside 15 years in Corporate America at Allstate, where she specialized in technical support and customer service. Erica combines corporate expertise with healthcare leadership to streamline operations, build high-performing teams, and implement processes that improve efficiency and enhance the patient experience. Known for her ability to assess organizational needs and create practical solutions, she empowers her teams to succeed while ensuring the organization meets its goals.
Erica began her healthcare career at Carilion Clinic, training administrative staff across three departments: hospital operations, patient scheduling through social media, and community outreach programs, including low-dose lung screenings. She then joined Blue Ridge Cancer Care as a Front Office Supervisor, despite having no prior experience in a doctor’s office. Within a year and a half, she advanced to Office Manager by transforming an understaffed department into a fully functional, organized team with established policies, standard operating procedures, and streamlined workflows. In her current role, she focuses on filling organizational gaps, optimizing processes, and mentoring staff to achieve excellence, while preparing to take on senior leadership responsibilities in the future.
Outside of work, Erica values time with her family and is deeply involved with her church community, where she contributes her leadership and organizational skills to support local initiatives. She is committed to continuous growth, both professionally and personally, and brings a people-first mindset to every challenge. Erica’s blend of professional expertise, dedication to service, and strong community involvement make her a respected leader and a valued contributor to both her organization and her community.
• Southern New Hampshire University - BBA, Business Administration and Management, General
• Church leadership - Sound team leader and worship team co-leader
What do you attribute your success to?
God is number one that's the key, that's the driver of my life. My dad has always taught me that if you start something, you finish it, so I am a very driven person and I don't quit. My work ethic and my morals and my integrity are a big part of who I am, and that's what keeps me going and helps me be successful in what I do. I want to do things for God to be pleased in my life professionally and personally, and I try to be who I want people to be to me.
What’s the best career advice you’ve ever received?
If you start something, you finish it. My dad has always taught me that, and it's stuck with me throughout my career. A counterpart also told me to take a chance on a role even when I didn't know the field, saying she thought it was something I could learn and help create and maneuver and create processes to make better. That advice to believe in myself and take the chance even when I'd never worked in a doctor's office before really changed my career path.
What advice would you give to young women entering your industry?
Just believe in yourself and take the chance. What can you lose? You'll regret it if you never try. I hope I can be an influence to somebody who has never worked in a field and wants to take a chance at something they have never done before. I took a chance on healthcare even though I had never worked in that setting, and it turned out to be worth it. Don't let not knowing a field hold you back from trying something new.
What are the biggest challenges or opportunities in your field right now?
There are always opportunities to advance in my career. I know that eventually my boss will be moving up, and within the next 5 years, my goal is to move up into her position when she moves out of it. The opportunity is to take classes and do what I need to do to learn and advance my career. I'm also focused on continuing to help create processes and fill the gaps within our organization's processes, which is an ongoing opportunity to make improvements.
What values are most important to you in your work and personal life?
Integrity and morals are definitely a big thing for me. I'm someone who works hard, and I'm driven and dedicated. My motto is to be who you want people to be to you. That's how I work, and that's how I do in my everyday life. I do things for God to be pleased in my life professionally and personally. I want to be somebody who has integrity, who has good morals, has good characteristics, who works hard, who is driven, who is dedicated. I want people to see those qualities in me because those are the qualities I value in others.