A personal journey through healthcare leadership, from staffing specialist to client services manager, guided by faith, family values, and an unwavering commitment to serving vulnerable populations with compassion and excellence.
Her Story
About Felicia
I am a Client Service Manager with Specialty Rx Pharmacy, where I manage 12 nursing home facilities. I have worked in healthcare since 2001, with experience in psychiatry, mental health, primary care, and now pharmacy services. In my current role, I serve as the liaison between the pharmacy and nursing homes, helping ensure quality care is delivered and that residents, nurses, DONs, and facility staff receive the support they need.
I enjoy being able to problem-solve, support my facilities, and help maintain strong relationships between the pharmacy and healthcare teams. One of the things I appreciate most about Specialty Rx is the company’s commitment to providing the best possible care and medication service.
With the Lord, my Pastor and his wife, along with my parents, I have been able to grow both personally and professionally throughout my journey in healthcare. Their guidance, encouragement, and support have helped shape the person and leader I am today.
Her Interview
Ten minutes with Felicia
01What do you attribute your success to?
I contribute my success to my faith in the Lord, the guidance and encouragement of my Pastor and his wife through out the years, and the love and support of my parents. Their wisdom, prayers, and belief in me have helped me stay grounded, work hard, and continue growing both personally and professionally throughout my healthcare journey.
02What’s the best career advice you’ve ever received?
The best career advice I have received is to always lead with compassion, stay humble, and treat people the way you would want to be treated. In healthcare, every role matters, and building strong relationships, communicating effectively, and being willing to help others can make all the difference. I’ve also learned that challenges will come, but staying positive, dependable, and solution-focused will help you continue to grow both personally and professionally.
03What advice would you give to young women entering your industry?
The best career advice I have received is to make sure you are truly happy in your career. When you are happy with what you do, it shows in your work, the way you treat people, and the effort you give every day. I believe when you love your job, you naturally go the extra mile and positively touch other people’s lives.
Working in healthcare has also taught me the importance of taking care of yourself. You have to make sure you are caring for yourself first so you can properly care for and support others. Throughout my different roles in healthcare, I’ve learned that happiness and passion for what you do bring out the best in you, both personally and professionally.
04What are the biggest challenges or opportunities in your field right now?
One of the biggest challenges in my field right now is making sure healthcare facilities receive medications accurately and on time while also managing communication between the pharmacy, nurses, DONs, and facility staff. In healthcare, things can change quickly, so being able to problem-solve, respond to urgent situations, and keep everyone informed is very important.
Another challenge is making sure healthcare workers are supported, because many people in the field are balancing heavy workloads and long hours. That is why strong communication, teamwork, and compassion are so important. Even with the challenges, I enjoy being able to help facilities, support residents, and make a positive difference in patient care every day.
05What values are most important to you in your work and personal life?
The values that are most important to me in both my work and personal life are faith, compassion, integrity, and treating people with respect. I believe in always helping others, being dependable, and doing my best in everything I do. In healthcare especially, compassion and communication are very important because the work we do directly impacts people’s lives.
I also value happiness, balance, and taking care of yourself while caring for others. My faith, family, fiancé, and support system have taught me to stay humble, work hard, and always lead with kindness and understanding.
Her Content Hub
Articles by Felicia
Leading with Faith, Purpose, and Service
A journey of growth, faith, and service across diverse roles in healthcare.
My Career in Healthcare
My career in healthcare didn’t start with a straight path, but it has always had one consistent theme: serving people and doing my best to make a difference where I am planted.
Staffing Specialist
I started out as a Staffing Specialist, where I quickly learned how important it is to have the right people in the right roles. It wasn’t just about filling positions—it was about understanding people, their strengths, and matching them to environments where they could succeed. That role shaped how I communicate, how I problem-solve, and how I value every person on a healthcare team.
Primary Care Healthcare Management
From there, I moved into Primary Care Healthcare Management. This was a significant learning experience for me. I got to see the day-to-day operations of patient care up close and truly understand how much coordination it takes to keep everything running smoothly. It taught me patience, organization, and the importance of staying focused on the patient, even when things get busy or stressful.
Psychiatry Management
After that, I stepped into Psychiatry Management, which was one of the most eye-opening parts of my career. Working in behavioral health showed me a different side of healthcare—one that requires a great deal of heart, understanding, and patience. I saw people at some of their most vulnerable moments, and it reminded me how important compassion really is in this field. That role stretched me, but it also strengthened me as a leader.
Client Services Manager
Now I am a Client Services Manager for a pharmacy that serves nursing homes. In this role, I work closely with facilities to ensure they have what they need to care for their residents. Whether it is resolving issues, supporting processes, providing training, or simply being a reliable point of contact, I take pride in being someone they can reach out to when things need to get done. It feels meaningful to know that my work helps support some of our most vulnerable populations.
Every Step Built on the Last
Looking back, every step of my career has built on the one before it. I didn’t always see the full picture at the time, but I can now recognize how each role prepared me for the next.
Faith and Family
More than anything, my faith has kept me grounded through it all. The Lord has truly been my guide through every season—open doors, closed doors, and everything in between. When things were difficult, I leaned on my faith to keep going and stay focused. And when things went well, it reminded me to stay humble and grateful.
My parents also played a significant role in shaping who I am today. They taught me early on what hard work looks like and what it means to stay committed no matter what. That foundation has stayed with me in every job I’ve held. It keeps me grounded, keeps me moving forward, and reminds me not to take opportunities for granted.
At the end of the day, I don’t see my story as just a list of job titles. It is a story of growth, faith, and staying true to who I am while continuing to learn and serve others along the way. I am proud of how far I have come, but I am even more excited about what is still ahead.
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