Her Story
About Holly
I've been in the medical field for over 10 years, starting when I was just 19 years old running my first office at an OBGYN practice. From there, I moved to Ohio ENT, a large practice with 20 doctors across 5 locations, where I got to be part of the transition from paper records to EMR. I also helped introduce patients to digital check-in using tablets, which was really new back in 2016-2017. It was cool seeing technology firsthand really start to change and shape the healthcare system. After that, I worked at a cancer practice doing medical records background work, and then in 2020, a company reached out to me on Indeed and I've been with them ever since. In my current role, I handle medical records for all types of requesters including patients, lawyers, insurance companies, and workers' comp. I do audits, subpoenas, and radiology imaging. I've implemented processes to modernize how we send images, transitioning from burning CDs and mailing them to sending electronic links to requesters' emails. I created protocols for our internal radiology department and made Excel spreadsheets to help communicate more efficiently with third parties. Every day I touch on all aspects of medical records and images. I've been in this position for 6 years and have consistently been a top producer. In 2025, I was actually the top producer on my field team, which really validated all the hard work and stress.
Her Interview
Ten minutes with Holly
01What advice would you give to young women entering your industry?
Have thick skin. Don't take anything personal. Work really hard, obviously, but push yourself to always ask questions. Push yourself to show that you want to do more. If you think that something, even if your boss's boss is saying that this is how something is done, if you see a better way to do it, then speak on it. Don't feel like you don't have a voice, because at the end of the day, they'll respect you more for it, for speaking up and not being quiet. Don't be afraid. Basically, because the medical field can be really scary sometimes. You have to learn really young, working in this field, that you cannot have feelings that get hurt easily, because it's not really about your feelings, it's about, especially in healthcare, it's about patience, it's about business, and it's about what works better. And if you mess up, we have to tell you, so you don't do it again, because this is a really important business. You have to embrace change. You have to speak on what you think doesn't work, and you have to welcome people and help them, because they're not going to replace you. They're just getting in the field as well.
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