Kimberly Grega
Kim Grega is a dedicated Customer Service Representative based in Colonial Heights, Virginia, currently employed with 22nd Century Technologies Inc., where she supports the Virginia Board of Nursing. She began her current field approximately five years ago, originally entering the role by chance through a temp agency. What initially seemed accidental quickly became a natural fit, as the pieces of her strengths and interests aligned in a meaningful way. For nearly three and a half years, she has served on the front lines with the Virginia Board of Nursing, assisting nurses, CNAs, RNs, LPNs, and APRNs with licenses, renewals, reinstatements, and endorsements.
In her role, Kim takes pride in being a reliable point of contact for healthcare professionals navigating complex regulatory processes. She is known for her approachable personality, strong communication skills, and ability to provide clear and compassionate support. She finds fulfillment in helping others and believes her presence has contributed positively to the customer experience within the Virginia Board of Nursing. Her work is driven by a genuine passion for service and a commitment to making processes easier and more accessible for those she assists.
Kim is currently pursuing a Bachelor’s degree in Healthcare Management at the University of Phoenix and will be entering her junior year on August 3rd. She is fully engaged in her academic journey and views it as a pivotal step toward long-term growth and opportunity. Her goal is to obtain permanent employment with the Virginia Board of Nursing, where she can continue to develop professionally and expand her impact. Kim is confident that completing her degree will open new doors and significantly broaden her career path in the healthcare field.
• Intentional Communicator- University of Phoenix
• University of Phoenix - BS, Psych
• Volunteer: Colonial Heights Animal Shelter
• 10K Running Event Support
• Walking and interacting with dogs and cats at the Colonial Heights Animal Shelter
What do you attribute your success to?
I attribute my success to having a boss and manager who treats me like an adult and doesn't micromanage me. The key moment for me has been having someone who expresses that I'm going to get the job done that they've given me, and they trust me with the steps. I love helping people, and it's something that seems natural to me. I enjoy it, and if I'm able to help, I will. I've been with the Virginia Board of Nursing for almost three and a half years as a customer care representative, and I'm on the front lines working with nurses, CNAs, RNs, LPNs, and APRNs about their licenses, renewals, reinstatements, and endorsements. People seem to like my personality, and I feel like my coming aboard has changed things for the Virginia Board of Nursing. If you go to the Virginia Board of Nursing and look at the reviews, you'll see Kim G., and that's me. I may not be able to be a nurse at 58, but I can help in other ways.
What’s the best career advice you’ve ever received?
My sister has been the most influential mentor in my life and the strongest woman I know. She has faced significant medical challenges and setbacks, yet she has continued to fight her way back every step of the way. Her resilience and determination have been a constant source of inspiration for me, shaping how I approach challenges in both my personal and professional life. Through her example, I have learned that true success is defined not by the difficulties we encounter, but by our ability to persevere and continue moving forward despite them.
What advice would you give to young women entering your industry?
I would say really connect with the other person on the phone. Show your empathy. Show that you care. Don't answer the phone like you don't care. Show that you care, because you're going to get more and more further with your position if you do care. If you don't, then it's not a job for you. It's not a position for you. But the sky's the limit!
What are the biggest challenges or opportunities in your field right now?
Kim will be jumping in to add more detail regarding what has inspired her career and what keeps her motivated on a daily basis including the people who support her and encourage her, she will add how she would like to connect with other incredible women in a network for future opportunities and how she would like to inspire our readers, she will add more detail regarding what brings her joy in life including her amazing animals her interest in her hobbies, she will also detail any accomplishments or accolades she would like us to highlight and any additional details in regard to her goals for the future and her previous experience.
What values are most important to you in your work and personal life?
In my personal life, I'm a book collector and I love to read all types of different books - anything from sci-fi to murder mysteries by James Patterson and Patricia Cornwell. I collect books, and if I see something and read the back of it and it really looks good and interesting, I'll buy it. My fiance and I have 3 bookcases in our home, and another one coming on the way. I also love my animals - I have 4 dogs, 5 cats, 2 ducks, 2 chickens, and 2 roosters. Every one of them is a rescue. They came from situations that they had, and it wasn't their fault. I was raised on a farm, and I think everybody when they're young should work on a farm and get up and have that learning experience from working on a farm. During the pandemic, it was heartbreaking when the shelters were closing and then when it was time to go back to work, people started dropping off their animals.